Jahira Cordova
Richmond
Summary
Skills:
Nextec
Patient Now
MyMedLeads
MyTouchMD
Word, Excel, PowerPoint, Teams
Cool sculpting University Certificate
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator/ Front Office Coordinator
Dr. Camille G. Cash MD
08.2024 - Current
- Manage Front Office
- Check in and Check out
- Collect Surgery Deposits, Surgery Payments, Medspa services, Toxin and Dermal Filler payments , etc
- Check MyMedLeads first thing in the morning and call surgical leads immediately
- Answer phones and triage accordingly including handling
- Schedule surgery. Provide patients with preoperative lab requisition forms , Medical Clearance requests , Mammogram orders, etc
- Clearly provide patients with any and all information and details regarding their surgery. Date, time, payment information, third party financing if needed, clearance forms if needed, pre and post operative instructions, confirm actual pharmacy for pre-surgical medications
Patient Care Coordinator
Body by Ravi
03.2024 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Practice Manager/ Cosmetic PCC
Advanced Dermatology-Katy
01.2018 - 03.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Provided supervision and management to team of support personnel.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Consulted with healthcare professionals on business decisions.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Bachelor's - Business Administration
Universidad Metropolitana Bayamon
Bayamon06.2008
Skills
- Sales Driven
- Quality Patient Care
- Results-driven
- Relationship building
- Impeccable Customer Service
- Strong Communication Skills
- Team Player
- Above and Beyond mind set
Hobbies and Interests
Crossfit, Spending Time with my Children, Traveling
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator/ Front Office Coordinator
Dr. Camille G. Cash MD
08.2024 - Current
Patient Care Coordinator
Body by Ravi
03.2024 - 08.2024
Practice Manager/ Cosmetic PCC
Advanced Dermatology-Katy
01.2018 - 03.2024
Bachelor's - Business Administration
Universidad Metropolitana Bayamon
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