TYESHA MASON
Norfolk,VA
Summary
Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement.
Overview
24
24
years of professional experience
Work History
Assistant Property Manager (Acting)
Sewells Park Apartments
Norfolk, VA
12.2023 - Current
- Serve as the acting Assistant Property Manager, overseeing daily office operations, resident communication, and workflow for a high-traffic community.
- Manage renewals, schedule walk-throughs, prepare notices, and support the Property Manager with compliance and community standards.
- Assist with rent collection, payment posting, ledger corrections, and payment plan discussions to support community financial goals.
- Coordinate maintenance requests, follow up with residents, and ensure vendors complete work orders promptly and accurately.
- Prepare lease files, incident reports, move-in and move-out paperwork, and other official documentation.
- Provide leasing support as needed: conduct tours, process applications, update RealPage, and assist applicants through approval steps.
- Maintain organized digital and physical files, ensuring accuracy and adherence to Fair Housing and company policies.
- Act as a point of contact and decision-maker when the Property Manager is unavailable, ensuring smooth and consistent operations.
Administrative Assistant Specialist
Urology of Virginia
Virginia Beach, VA
06.2021 - 05.2023
- Managed a high-volume multi-line phone system and maintained positive communication with all patients.
- Verified insurance, demographics, and financial information with accuracy and compliance.
- Assisted with scheduling, office coordination, and supporting multiple providers.
- Maintained confidential records and documentation with precision and professionalism.
- Assisted patients with forms, intakes, and follow-up communication.
Onboarding Receptionist
Winston Staffing
Virginia Beach, VA
11.2018 - 12.2021
- Greeted visitors and handled onboarding documentation for new employees.
- Supported HR with timekeeping, payroll tasks, and compliance paperwork.
- Managed phone lines, organized mail, coordinated vendors, and maintained office efficiency.
- Assisted leadership with preparing reports and presentations.
Receptionist
DWR LLC
Long Island, NY
08.2013 - 10.2018
- Provided department-wide administrative support, managed schedules, and handled email communication.
- Maintained filing systems, prepared reports, and assisted with budgeting tasks.
- Coordinated travel, meetings, vendor interactions, and service requests.
- Supported HR processes, including employee records and documentation.
Customer Service Representative (Collections)
NCO Financial
Norcross, GA
11.2007 - 06.2012
- Managed high-volume calls with professionalism and empathy.
- Negotiated payment plans and reviewed financial details with customers.
- Documented account updates and handled compliance-sensitive communication.
- Trained new staff and consistently met performance metrics.
Store Manager
Check Into Cash
Virginia Beach, VA
01.2002 - 01.2006
- Managed daily store operations, employee performance, and customer service delivery.
- Processed financial transactions, verified documents, and ensured confidentiality.
- Created a positive and professional environment for customers and staff.
Education
Associate of Applied Science - Dental Hygiene
Fortis College
Smyrna, GA06.2011
Skills
- Resident relations and retention
- Renewals, notices, and compliance
- Rent collection and ledger support
- Maintenance coordination and vendor follow-up
- Leasing support and tour assistance
- RealPage / Property Management Software
- Office operations and organization
- High-volume phone and email communication
- Conflict resolution and problem solving
- File management and documentation accuracy
- Fair housing awareness
- Team coordination and leadership support
- Rent collection
- Property software
- Lease administration
Timeline
Assistant Property Manager (Acting)
Sewells Park Apartments
12.2023 - Current
Administrative Assistant Specialist
Urology of Virginia
06.2021 - 05.2023
Onboarding Receptionist
Winston Staffing
11.2018 - 12.2021
Receptionist
DWR LLC
08.2013 - 10.2018
Customer Service Representative (Collections)
NCO Financial
11.2007 - 06.2012
Store Manager
Check Into Cash
01.2002 - 01.2006
Associate of Applied Science - Dental Hygiene
Fortis College