Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahkeal George

Houston

Summary

Dedicated and knowledgeable Customer Service Representative with extensive experience providing accurate, high-volume support. Proven ability to handle 50–100 customer inquiries daily while delivering exceptional service. Recognized for strong communication skills, problem-solving ability, and commitment to improving the customer experience. Seeking to leverage deep organizational knowledge and frontline expertise to contribute in a Senior Customer Service Representative role, supporting team development, service quality, and operational efficiency.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Metropolitan Transportation Authority
05.2024 - Current
  • Handled 50–100 inbound calls daily, addressing a broad range of customer inquiries and concerns related to METRO services, including bus, rail, and HOV/HOT lanes.
  • Provided accurate and timely information regarding schedules, fares, service changes, detours, and METRO programs.
  • Assisted customers with fare card issues such as lost or stolen cards, fare value research, purchase locations, and eligibility for special fare programs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Delivered personalized trip planning and itinerary guidance using computerized systems to recommend efficient and accessible transit routes.
  • Researched and resolved complex customer issues, including fare discrepancies and lost item reports, while maintaining compliance with agency policies and procedures.
  • Supported Welcome Center operations, assisting walk-up customers and efficiently routing inquiries to the appropriate departments.
  • Responded to customer communications across multiple platforms, including phone, email, text, and TDD/TTY for the hearing impaired.
  • Consistently met or exceeded Key Performance Indicators (KPIs) while upholding METRO’s commitment to service excellence and safety.
  • Adhered to and promoted agency-wide safety protocols in alignment with the Public Transportation Agency Safety Plan (PTASP).

Customer Service Representative

Spruce Power
06.2022 - 04.2024
  • Handled 80-100 routine phone calls spread across both HOST and Billing inquiry types taking all payments within the set parameters
  • Demonstrated ability to resolve routine and basic problems, account reconciliation and solution communication.
  • Performed thorough documentation of all required information.
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner.
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Developed and trained 10+ new customer service representatives on the proper handling of customer inquiries

Consumer Document Specialist

Vroom
04.2020 - 06.2022
  • Organized customer information in files for efficient processing through funnel.
  • Managed a pipeline of open contracts pending funding from external lending partners
  • Efficiently QA and verified a deals readiness for shipping process
  • Reviewed and verified sensitive materials such as driver's license, auto insurance, and vehicle titles.
  • Assured quality organized customer information in customer files for efficient processing through the funnel.
  • Assured the structure and configuration of consumer contracts when they sell or purchase a vehicle with Vroom

Telemarketing Representative

Allstate Insurance
05.2017 - 03.2020
  • Made 100 – 200 outbound calls in order to bring in new business and generate sales
  • Trained all new telemarketing employees 6+ on talk paths and systems
  • Generated 40+ leads daily for the sales department to help reach monthly sales goals of $80k in premium
  • Data entry processing customer orders. Maintained confidentiality of all documents/files

Education

Houston Community College
Houston, TX
01-2027

Skills

  • Effective listening
  • Analytical reasoning
  • Effective conflict resolution
  • Professional call handling
  • CRM expertise
  • Client support experience

Timeline

Customer Service Representative

Metropolitan Transportation Authority
05.2024 - Current

Customer Service Representative

Spruce Power
06.2022 - 04.2024

Consumer Document Specialist

Vroom
04.2020 - 06.2022

Telemarketing Representative

Allstate Insurance
05.2017 - 03.2020

Houston Community College

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