Jahkia Wilson
Jacksonville,FL
Summary
Customer-focused professional with experience in human resources, travel hospitality, and fast-paced operations. Skilled in handling high-volume interactions, resolving customer concerns, and maintaining professionalism under pressure. Proven ability to multitask, communicate effectively, and deliver positive service experiences.
Overview
7
7
years of professional experience
Work History
Dietary Aide
Wyndham Lakes Senior Living Facility
Jacksonville, FL
01.2019 - 04.2020
- Provided personalized service to residents in a care-focused environment
- Maintained cleanliness and safety standards
- Built strong relationships with residents and staff
HR Associate/Supervisor/Fulfillment Associate
Amazon
Jacksonville
05.2020 - Current
- Assisted employees with scheduling, payroll, and HR-related concerns in a high-volume environment
- Resolved conflicts and handled sensitive situations professionally and confidentially
- Maintained accurate records using internal computer systems
- Coordinated with leadership teams to ensure smooth daily operations
- Trained and supported large groups of employees
- Worked in a fast-paced environment requiring multitasking and attention to detail
Hospitality Crew Member
American Cruise Lines
Hartford, CT
01.2021 - 11.2021
- Delivered high-quality customer service in a travel and hospitality setting
- Assisted guests with boarding, accommodations, and daily needs
- Maintained a professional appearance and service standard
- Ensured a positive and smooth experience for passengers
Skills
- Customer Service & Passenger Support
- Conflict Resolution
- Multitasking in Fast-Paced Environments
- Communication & Interpersonal Skills
- Data Entry & Computer Systems
- Team Collaboration
- Time Management
- Problem Solving
Timeline
Hospitality Crew Member
American Cruise Lines
01.2021 - 11.2021
HR Associate/Supervisor/Fulfillment Associate
Amazon
05.2020 - Current
Dietary Aide
Wyndham Lakes Senior Living Facility
01.2019 - 04.2020