Jahkoree Bogan
Daleville,AL
Summary
Driven professional with a proven track record at Tellus, adept in equipment operations and enhancing customer satisfaction. Excelled in OSHA compliance and power tool usage, while mentoring team members for peak performance. Achieved significant improvements in project completion and customer service resolution, showcasing a blend of technical proficiency and leadership skills.
Overview
4
4
years of professional experience
Work History
Laborer Operator
Tellus
03.2024 - Current
- Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
- Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
- Operated range of heavy equipment on regular basis with advanced skill.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
Customer Service Lead
Sonics Drive In
04.2020 - 02.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
No Degree - Aviation
University of South Alabama
Mobile, ALSkills
- Power Tool Usage
- OSHA Compliance
- Materials Handling
- Equipment operations
Timeline
Laborer Operator
Tellus
03.2024 - Current
Customer Service Lead
Sonics Drive In
04.2020 - 02.2024
No Degree - Aviation
University of South Alabama