Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahla McCloud

Anderson

Summary

Dynamic and results-driven professional with extensive experience at Toast Cafe, excelling in guest service excellence and cash management. Proven ability to motivate teams and resolve customer complaints, enhancing satisfaction and loyalty. Skilled in upselling techniques, fostering strong relationships with patrons, and training staff for operational efficiency.

Overview

9
9
years of professional experience

Work History

Shift Lead

Toast Cafe
10.2024 - Current
  • Provided support to team members as required for operational efficiency.
  • Addressed and resolved customer complaints to enhance service quality.
  • Managed end-of-day responsibilities, confirming all servers completed assigned tasks.
  • Reconciled cash collected from servers, securing funds in the drawer post-shift.

Server

Toast Cafe
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server Assistant

Wolfies Grill
11.2023 - 11.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

Server

1925 Pubhouse
12.2022 - 11.2023
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Host

1925 Pubhouse
08.2021 - 12.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Customer Service Representative

Target
09.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Guided customers through return and exchange procedures.

Order Picker

Amazon
07.2019 - 09.2019
  • Selected items for customer orders efficiently and accurately.
  • Completed order fulfillment tasks within established timelines.

Sales Associate

Goods Candy Shop
05.2016 - 11.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

Liberty Christian High School
Anderson, IN

No Degree - General Studies

Ivy Tech
Anderson, IN

Skills

  • Customer support focus
  • Training and mentoring staff
  • Guest service excellence
  • Motivating teams
  • Supervisory skills
  • Leadership during shifts
  • Monitoring productivity levels
  • Optimistic attitude
  • Cash management skills
  • Analytical problem-solving
  • Strong verbal and written skills
  • Point of sale operation
  • Adaptable scheduling options
  • Sales techniques and upselling

Timeline

Shift Lead

Toast Cafe
10.2024 - Current

Server

Toast Cafe
10.2024 - Current

Server Assistant

Wolfies Grill
11.2023 - 11.2024

Server

1925 Pubhouse
12.2022 - 11.2023

Host

1925 Pubhouse
08.2021 - 12.2022

Customer Service Representative

Target
09.2019 - 03.2020

Order Picker

Amazon
07.2019 - 09.2019

Sales Associate

Goods Candy Shop
05.2016 - 11.2016

Liberty Christian High School

No Degree - General Studies

Ivy Tech

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