Jahlani Baptiste

• Conducted routine inspections and diagnosis of military vehicle systems.
• Performed preventive maintenance on ground support equipment and vehicles.
• Repaired hydraulic, electrical, and mechanical systems on various military vehicles.

• Received merchandise and verified accuracy against purchase orders.
• Organized inventory in designated warehouse locations for efficient access.
• Inspected incoming shipments for damage and discrepancies before acceptance.

• Guided onboarding and cross-training of new associates, floated across departments to

provide operational support, boost GET scores to 75% from 60%, and promote teamwork and continuous learning.

• Participated in inventory processes, working closely with department supervisors and store

managers to ensure accuracy in planograms and optimize store performance.

• Executed in-store resets and project work, applying space planning expertise for SKU integration through planogram execution, bay sequencing, and price labeling.

• Proactively engaged customers and drove sales in departments that produce 15M in sales, using product expertise to recommend project solutions and drive a positive in-store experience.

• Demonstrated active listening skills when responding to customer questions and complaints.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.
• Escalated unresolved customer issues to the appropriate department or manager for resolution.
• Answered phone calls from customers promptly and courteously.
• Handled cash register operations accurately during peak times.
• Improved customer service wait times to mitigate complaints.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card or gift card.
• Processed customer transactions using POS systems efficiently.