Jahleah Bonitto
Durham,NC
Summary
Knowledgeable and dedicated administrative professional with extensive customer service experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, guests, patients, and providers. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
6
6
years of professional experience
Work History
Administrative Manager
High Tech Home Warranties
02.2020 - 07.2023
- Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization, including assisting with special projects, collecting, and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense and mileage reports
- Assist HVAC, Roofing, and plumbing contractors with onboarding to companies' system, and add employees to payroll FreshBooks
- Research and recruit contractors in zip codes as we win service in new locations including the East coast, Southwest, some parts of California.
Front Desk Agent
Candlewood Suites
06.2022 - 10.2022
- Greeted guests in a sincere, friendly manner
- Checked guests in on arrival and out on departure and posted charges to appropriate guest accounts, using Opera Property Management System
- Anticipated and addressed guests' needs, resolved their problems and complaints, and assisted guests with disabilities
- Managed guest with long term stays, and programs that required lodging services with various business such as Red Cross
- Supervised maintenance and cleaning staff
- Complied with company procedures and safety policies.
Jewelry Sales Associate
Macy’s LLC
10.2019 - 12.2021
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted customers in the selection of Fine Jewelry merchandise and offered complimentary items with each customer purchase
- Assisted team and department with managing high volume holiday customers, while maintaining positive demeanor and provided exceptional customer service
- Completed minor repairs on Fine Jewelry to include removing watch links, changing watch batteries, and adding slides to slide bracelets
- Exceeded personal weekly, monthly, and annual sales goals
- Maintained counter standards including replenishment and presentation as well as the general appearance and cleanliness of department.
Program Specialist
Covance
10.2020 - 12.2021
- Served as the customer’s primary point of contact to facilitate operational and reimbursement support
- Worked with medical insurance companies to determine if patients are eligible for their treatment and updated Health Maintenance records in Seibel
- Handled calls, track communications and raise issues based on established procedures
- Managed and resolved logistics issues, requesting products and track shipments with our partner distributors
- Educated patients on their available products and options for insurance
- Maintained patient records for open enrollment by assisting in the processing of insurance waivers and enrollment transactions
- Devoted to providing medical benefits, eligibility, billing, and claim information to patients and/or authorized contacts
- Supported the company vision by effectively communicating with vendors and internal departments to resolve service issues.
Telehealth Patient Support Specialist
First Source Healthcare
06.2020 - 10.2020
- Managed incoming calls obtaining complete information including name, MRN, telephone number, date, and reason adhering to HIPAA and directed callers to appropriate departments
- Assisted callers providing support to outside medical providers, laboratories, pharmacies, and patients, and paged providers with necessary contact information
- Handled voicemails retrieving and recording voicemail details on the same day, returning calls within 48 hours, or routing them appropriately
- Resolved issues addressing patient concerns and complaints promptly, ensuring high satisfaction and accurate documentation
- Collaborated effectively coordinating with healthcare providers and administrative teams to relay important information and enhance patient care.
HR Coordinator
High Tech Home Warranties
02.2017 - 02.2020
- Supported recruitment activities, including posting jobs and scheduling interviews
- Onboarded
- Collaborated with marketing team on communication initiatives, assisting CEO through startup.
Coordinator Supervisor
UPS
10.2019 - 12.2019
- Coordinated help for the drivers during end of year holiday season
- Liaised with all warehouse centers to capture track hourly percentage number of deliveries
- Resolved any discrepancies with payroll and distributed employee paychecks
- Managed all communications with direct reports via text message, email, and phone call to ensure attendance, and high-volume delivery completion
- Proactively participated in meetings and helped create new practices motivating the team, while overcoming obstacles of the holiday season
- Pitched ideas on how to improve performance and efficiency
- Helped management to identify workflow issues and find solutions.
Education
BA in Business Administration -
Durham Technical Community College
05.2025
Skills
- Customer Service Management
- Microsoft Office Suite
- Siebel
- QuickBooks
- Opera Property Management System
- HIPAA
- Quality Assurance
- Appointment Management
- Process Improvement
- Communication
- Sales
- Conflict Resolution
Timeline
Front Desk Agent
Candlewood Suites
06.2022 - 10.2022
Program Specialist
Covance
10.2020 - 12.2021
Telehealth Patient Support Specialist
First Source Healthcare
06.2020 - 10.2020
Administrative Manager
High Tech Home Warranties
02.2020 - 07.2023
Jewelry Sales Associate
Macy’s LLC
10.2019 - 12.2021
Coordinator Supervisor
UPS
10.2019 - 12.2019
HR Coordinator
High Tech Home Warranties
02.2017 - 02.2020
BA in Business Administration -
Durham Technical Community College
Similar Profiles
Michele OnofrioMichele Onofrio
Customer Care Representative at One Guard Home WarrantiesCustomer Care Representative at One Guard Home Warranties
James ThomasJames Thomas
Head Flag Football Coach at High Tech HighHead Flag Football Coach at High Tech High
Eduardo GallardoEduardo Gallardo
IT Director at High Tech High Charter SchoolIT Director at High Tech High Charter School
Andres Daniel GarciaAndres Daniel Garcia
Technical Customer Support Specialist at Aerospace Marketing GroupTechnical Customer Support Specialist at Aerospace Marketing Group
Charles Haskew Smith IVCharles Haskew Smith IV
Nursing Assistant at Duke University Hospital Surgical/Trauma ICUNursing Assistant at Duke University Hospital Surgical/Trauma ICU