Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jahleel Makuntae

1115 Willow Crest Way,GA

Summary

Dynamic Cable Technician and Field Trainer that possesses adept customer service experience, attention to detail and a sense of urgency to complete the job at hand. Proven expertise at Maddison Telecommunications, excelling in system testing and customer relations in the state of Georgia, Arkansas, South Carolina, and Tennessee. Boasted to be one of the top technicians in the entirety of the company and recognized for enhancing installation efficiency and training new technicians. Strong problem-solving abilities and able to maximize quality and quantity drive successful outcomes in complex technical environments. Committed to delivering exceptional service and fostering team collaboration.

Overview

6
6
years of professional experience

Work History

Cable Technician/ Field Trainer

Maddison Telecommunications
06.2024 - Current

•. 40 hours per week (Due to nature of work, hours would fluctuate considerably resulting in incurring overtime regularly)

  • Installed and maintained cable infrastructure, ensuring optimal connectivity for clients.
  • Collaborated with team members to streamline installation processes and improve efficiency.
  • Trained new technicians on safety protocols and equipment handling procedures.
  • Provided on-site support for customers, demonstrating product features and troubleshooting techniques.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.

Tech Auditor

Iron Mountain
08.2021 - 05.2024

• 40 hours per week

  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Assembled computer systems according to specifications, ensuring proper installation of components.

Sales Associate

Ups Store
03.2020 - 05.2021

• 40 hours per week

  • Assisted customers with product selection and service inquiries, enhancing overall customer satisfaction.
  • Processed transactions efficiently using point-of-sale systems, ensuring accurate financial handling.
  • Maintained organized inventory displays, contributing to improved sales visibility and accessibility.
  • Trained new staff on operational procedures and customer service standards, fostering team development.
  • Streamlined checkout processes by adopting new technologies, reducing wait times for customers and improving efficiency.
  • Developed relationships with repeat customers, boosting loyalty through personalized service experiences.

Education

High School Diploma -

PebbleBrook High School
991 Old Alabama Rd Mableton, GA 30126
05.2017

Skills

  • Hand tool proficiency
  • Cabling layouts
  • Troubleshooting skills
  • Customer service
  • System testing
  • OSHA compliance
  • Network troubleshooting
  • Service calls
  • System configuration
  • Customer relations
  • Electrical
  • Signal testing
  • Safety awareness
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Self motivation

Languages

English
Native or Bilingual

Timeline

Cable Technician/ Field Trainer

Maddison Telecommunications
06.2024 - Current

Tech Auditor

Iron Mountain
08.2021 - 05.2024

Sales Associate

Ups Store
03.2020 - 05.2021

High School Diploma -

PebbleBrook High School