Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jahleeya Gallardo

Las Vegas,Nevada

Summary

I am a motivated and dependable young adult with strong leadership, time management, and customer service skills. I have experience as a Shift Lead at Dairy Queen for a year now and regularly care for my two younger siblings. I am certified in STOP THE BLEED and have maintained a 3.25 GPA. I have also been actively involved in Student Council and have participated in the Hemo Unite and Breast Cancer Awareness Walks. I am reliable, hardworking, and committed to making a positive impact.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dairy Queen Shift Lead

JONMAR Inc
06.2024 - Current
  • Supervised and led shift teams to deliver excellent customer service and meet operational goals in a fast-paced environment
  • Handled difficult customer situations with professionalism and ensured a positive guest experience through quick problem-solving and friendly service
  • Trained and mentored 5+ team members, fostering a positive work culture and promoting teamwork and accountability
  • Demonstrated strong leadership by delegating tasks, setting clear expectations, and motivating team members to maintain high performance
  • Reduced closing time by 30–40 minutes by efficiently pre-closing and streamlining end-of-day procedures
  • Took down, cleaned, and sanitized ice cream machines and equipment to meet health and safety standards
  • Completed morning paperwork, counted drawers, and accurately managed daily cash handling procedures including refunds
  • Maintained high standards of cleanliness and store appearance to ensure a welcoming environment
  • Communicated effectively with management and coworkers to ensure smooth shift transitions and consistent store operations

Babysitting

Self-Employed
02.2021 - Current
  • Provided regular care for two younger siblings (ages 4 years and 7 months), balancing responsibilities after work and during weekends and early mornings
  • Took on a nurturing, mother-like role by preparing bottles, meals, changing diapers, managing bedtime routines, and offering emotional support
  • Maintained patience and calmness while handling infant care and toddler needs, especially during long evenings after Dairy Queen shifts
  • Managed daily routines with consistency and care, ensuring both siblings were safe, clean, fed, and comforted
  • Balanced caregiving with a demanding part-time job, showing dedication, responsibility, and time management

Education

Desert Oasis High School
6600 W Erie Ave

Skills

    - Communication

    - Organization

    - Empathy

    - Responsibility

    - Time management

    - Leadership

    - Work ethic

    - Customer service

    - Teamwork

    - Multitasking

Certification

Monday-Thursday All day

Friday-Sunday AM Shift (Due to watching my baby siblings while parents work )

Timeline

Dairy Queen Shift Lead

JONMAR Inc
06.2024 - Current

Babysitting

Self-Employed
02.2021 - Current

Desert Oasis High School

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Jahleeya Gallardo