JAHLETA BRACKETT
Memphis,TN
Summary
Talented and professional individual with a strong background in records management, administrative support, and customer service. Experienced in developing and implementing strategies to enhance process efficiency. Demonstrated ability to prioritize tasks effectively and consistently meet deadlines. Excels both as an independent worker and as a valuable team member, leveraging a seasoned work ethic to adapt quickly to various processes and drive company objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Legal Operations Associate
Google Operations Center
03.2021 - Current
- Assessing and validating search warrants received to prepare for processing
- Communicating with law enforcement for matter related questions and concerns
- Work with the escalations team to resolve issues concerning legal processes
- Maintaining accurate records of operational activities daily
- Providing support for the development and implementation of new processes and systems
- Demonstrating mastery by being elevated to a subject matter expert position to assist operations and training new hires on an as needed basis, fostering a positive work environment
- Improve operational efficiency by implementing new processes and streamlining existing workflows.
Technical Support Representative
AT&T
10.2020 - 03.2021
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Engaged with Tier 3 support as needed for customer resolution
- Arranged services with hardware vendors to repair/replace defective product
- Simplified explanations of rate plans, upgrades, customer bills as well as activated and deactivated services as requested by customers
- Place orders and upgrades for requested products to be delivered to customers
- Used ticketing systems to manage and process support actions and requests.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Legal Assistant
Donati Law Firm
06.2018 - 07.2019
- Liaison between clients and social security, updating clients' cases and treatment
- Requested clients' medical/school records and submitted it as evidence to the Social Security Administration
- Oversaw correspondence for clients, SSA, and medical facilities
- Ensured clients are compliant and case is prepared for hearing
- Established quarterly updates/maintenance on case files
- Scheduled drug test; arranged payments for invoices and clients' treatment
- Scheduled and adjusted meetings for assigned attorney to avoid confliction
- Involved emergency and non-emergency personnel with extreme situations
- Opened, closed, appealed clients' case when necessary with appropriate contracts
Legal Assistant/Paralegal Assistant
Legility
03.2017 - 06.2018
- Company Overview: Works for the world's leading express-distribution company
- Organized and attend meetings/seminars for special projects while overseeing attendance
- Produce privileged and confidential project daily and weekly updates
- Planned and created privileged & confidential sites for project information and access
- Formulated guidelines/protocols specific to project participants
- Efficiently developed/maintained corporate vender case files; arranging for storage as needed
- Managed correspondence for project e-mail while directing inquiries to appropriate personnel
- Developed accurate calculations to guarantee flawless execution of employer contracts
- Effectively handled day-to-day office administrative tasks and duties
- Proof-read and edit legal documentations before submission
- Analyzed, categorized and manipulated data to bring it into compliance while assigned to a special project
- Works for the world's leading express-distribution company
Legal Program Assistant
City of Atlanta Solicitor's Office
02.2015 - 07.2017
- Produced daily code enforcement division compliance reports to executives
- Developed a Standard Operating Procedure for processing and tracking all fines and demolitions regarding code enforcement
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Arranged special code enforcement projects and trial preparations
- Drafted and accurately filed accusations and responses to discovery requests
- Managed all case materials supporting legal proceedings for three courtrooms
- Diligently ensured all evidentiary reports are readily accessible to law enforcement
- Organized event functions and meetings for the Deputy Solicitor of Code Enforcement
Executive Administrative Assistant
TransConnect, LLC
10.2014 - 02.2015
- Provided office word processing and dictation for executive documentation
- Assisted in the accurate and timely processing of payroll
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Maintained schedule for weekly transportation while mapping out best routes for drivers
Administrative Assistant
Councilman Ivory Young, Jr., Atlanta City Council
06.2014 - 09.2014
- Managed special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Received and processed documents with corresponding entity; maintained official records
- Generated Proclamations, ensuring all relevant signatures were present
- Collaborated with District 3 staff members in hosting Town Hall Meetings
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with the production of Quarterly District 3 Newspaper
- Addressed and solved issues for constituents when applicable
- Used GIS of Atlanta's Department of Planning and Development to complete housing information
- Completed data entry and other administrative tasks
Shift Lead
The Limited
04.2011 - 12.2013
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Surpassed daily/weekly/monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts (B.A.) - Political Science
Clark Atlanta University
Atlanta, GASkills
- Database Management
- Administrative Support
- Spreadsheets
- Operations and Procedural Knowledge
- Word Processing
- Presentation
- Microsoft Office Applications
- Deadline Management
- Project Management
- Interpersonal and written communication
Awards
- GOC Touchstone Award
- GOC Improve Continuously
Certification
- Six Sigma Certification
Languages
French
Timeline
Legal Operations Associate
Google Operations Center
03.2021 - Current
Technical Support Representative
AT&T
10.2020 - 03.2021
Legal Assistant
Donati Law Firm
06.2018 - 07.2019
Legal Assistant/Paralegal Assistant
Legility
03.2017 - 06.2018
Legal Program Assistant
City of Atlanta Solicitor's Office
02.2015 - 07.2017
Executive Administrative Assistant
TransConnect, LLC
10.2014 - 02.2015
Administrative Assistant
Councilman Ivory Young, Jr., Atlanta City Council
06.2014 - 09.2014
Shift Lead
The Limited
04.2011 - 12.2013
Bachelor of Arts (B.A.) - Political Science
Clark Atlanta University