Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahlieka Campbell Dickens

Norfolk

Summary

Forward-thinking professional with a passion for staying updated on industry advancements. Demonstrates effectiveness, motivation, and excels in critical thinking. Skilled in fostering collaboration and coordinating efforts to achieve shared objectives.

Overview

4
4
years of professional experience

Work History

CNA/Elderly Caregiver

Visiting Angles
07.2024 - Current
  • Offered companionship and kindness to elderly patients.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.

Customer Service Representative (Indeed)

IBEX Global
06.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Virtual Human Resources Representative (Employee Resources Center)

Sutherland Global
09.2021 - 04.2022
  • Aided and assisted employees of Amazon with their day to day issues relating to or affecting their work.
  • Provided employees with excellent customer services assisting with issues relating to their time off options, taxes, insurance and salary.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Maintained accurate personnel records, safeguarding confidential information while keeping it up to date.
  • Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.

Education

Bachelor of Science - Forensic Chemistry

University of Technology Jamaica
Kingston, Jamaica
11-2026

High School Diploma -

Denbigh High School
07.2020

Skills

  • Excellent customer service skills along with sales experience
  • Able to work well in a fast-moving environment
  • Proficient in internet technologies
  • Excellent time management skills and ability to multi-task
  • Basic knowledge of Microsoft word and Excel
  • Effective communication and decision-making
  • Excellent interpersonal skills
  • Adaptable problem-solving
  • Excellent verbal and written skills

Timeline

CNA/Elderly Caregiver

Visiting Angles
07.2024 - Current

Customer Service Representative (Indeed)

IBEX Global
06.2022 - 01.2023

Virtual Human Resources Representative (Employee Resources Center)

Sutherland Global
09.2021 - 04.2022

Bachelor of Science - Forensic Chemistry

University of Technology Jamaica

High School Diploma -

Denbigh High School

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