Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Relocation
Timeline
Generic

Jahlina Williams

Coconut Creek

Summary

Dedicated and enthusiastic student and worker with receptionist experience. Consistently receives outstanding feedback while on the job. Possesses strong written and verbal communication skills. Able to effectively meet the needs of customers. Has a knack for assessing needs, generating options, and implementing solutions in collaboration with clients. Excels at providing exceptional service.

Overview

9
9
years of professional experience

Work History

Operations Assistant

Elite Agency
05.2022 - Current
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Provided administrative support with accurate document preparation and data entry.


Office Lead

Certified Multi-Media Solutions, LLC
11.2021 - 01.2022
  • Customer Communication
  • Front office operations
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Monitored office supplies by checking inventory and placing orders.
  • Shipping & Mailing
  • As needed errands
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Front Desk Receptionist

Auto Express Credit
03.2021 - 10.2021
  • Money handling
  • Insurance verification
  • Shipping and mailing
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Front Office Associate

Rooms To Go
12.2020 - 02.2021


  • Maintained office supply stock to control shrinkage and prevent overstocking.
  • Ran errands for office staff.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Maintained transaction security by verifying payment cards against identification.
  • Provided clerical support, addressing routine and special requirements.
  • Directed phone inquiries, answered customer questions and scheduled appointments.

Cashier/Customer Service

Honda
12.2019 - 05.2020
  • Answer phones
  • Money handling
  • Booking service tickets
  • Booking used car and warranty tickets
  • Assisting with parts and accessories

Team Member

Piercing Pagoda
05.2019 - 11.2019
  • Money Handling
  • Carry out Piercings
  • Commission based jewelry sales
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.

Hair Salon Receptionist/Assistant

JCPenney
01.2019 - 06.2019
  • Perform basic cleaning tasks such as, laundry, sweeping and sanitizing tools
  • Take payments and handle money
  • Book Appointments
  • Keep track of individual stylists’ schedules
  • Answer phones and relay messages.

Team Member

Skyzone
08.2018 - 01.2019
  • Clean
  • Prepare food
  • Handle money
  • Help with aiding unhappy customers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Front Desk Manager/ Receptionist

American Nails
01.2018 - 06.2018
  • Schedule client appointments and accept payments
  • Advise clients on nail care and use of products and colors
  • Maintain supply inventories and records of client services
  • Clean and sanitize tools and work environment
  • Book Appointments

Office Assistant

Baers Furniture
04.2016 - 10.2017
  • Sorted files
  • Keep track of customer records
  • Cleaned.

Education

Bachelor's - Criminal Justice

Florida Atlantic University
Boca Raton, FL
05-2023

High School Diploma -

Monarch High School
Coconut Creek, FL
05-2019

Skills

  • Deadline-Oriented Planning
  • Effective Conflict Resolution
  • Front Office Operations
  • Analytical Decision Making
  • Efficient Document Handling
  • 40 WPM Typing Proficiency
  • Data Analysis in Spreadsheets

Additional Information

Professional references available on request

Personal Information

Title:

Relocation

Willing to relocate: Anywhere

Timeline

Operations Assistant

Elite Agency
05.2022 - Current

Office Lead

Certified Multi-Media Solutions, LLC
11.2021 - 01.2022

Front Desk Receptionist

Auto Express Credit
03.2021 - 10.2021

Front Office Associate

Rooms To Go
12.2020 - 02.2021

Cashier/Customer Service

Honda
12.2019 - 05.2020

Team Member

Piercing Pagoda
05.2019 - 11.2019

Hair Salon Receptionist/Assistant

JCPenney
01.2019 - 06.2019

Team Member

Skyzone
08.2018 - 01.2019

Front Desk Manager/ Receptionist

American Nails
01.2018 - 06.2018

Office Assistant

Baers Furniture
04.2016 - 10.2017

Bachelor's - Criminal Justice

Florida Atlantic University

High School Diploma -

Monarch High School

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Jahlina Williams