Jahlisa Misenheimer
Ux/UI Designer
Charlotte
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Truist Financial
Sr. UI Designer ( Associate VP)
05.2020 - Current
- Provided design expertise for organization and worked directly with mobile development and production teams.
- Developed and managed design system of subsidiary mobile app (RAC Mobile), based on accessibility reports and feedback.
- Lead virtual reality discovery to establish in-office reality lab, coordinated VR demos with internal teams to define value of new technology.
- Managed interns and new hires to evaluate skills for team placement.
- Evaluated heritage design systems against recognized mobile design patterns and proposed new improvements.
- Worked independently and collaboratively with team members to develop UI/UX workflow and design while also leading design reviews and present initiatives, useable and engaging native iOS and Android mobile app experiences, and interfaces.
- Lead brainstorming sessions with fellow teammates to create innovative product solutions and team alignment.
- Lead discovery and implementation phases of new design components derived from native system updates.
Principal Product Designer
Bank Of America
05.2021 - 05.2022
- Launched MFA mobile app and online security dashboard.
- Created frictionless onboarding process that reduced completion time by 75%
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed style-guide and multi-platform implementation
- Increased customer satisfaction by resolving issues.
- Used coordination and planning skills to achieve results according to schedule.
- Onboarded new temps by entering employee information into systems.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Documented each step in product's design process for use in manuals.
- Contacted proper stakeholders to share changes to project scope and timelines.
- Converted project specifications into drawings and other materials that would be used to create product.
- Identified changes in project scope and modified job schedule accordingly.
Wells Fargo
Principal Designer
06.2019 - 06.2020
- Worked independently and collaboratively with UX Architects to develop UX/UI workflow and web-based UI design.
- Collaborated with Business Analysts to gather project requirements and wrote acceptance criteria for developers to execute design into code.
- Accomplished development of new design system for enterprise platform under WF brand, as well as developing and maintaining their style guides, UI rules, and design standards across various lines of business.
Kroger Technology
UX/UI Designer
01.2019 - 06.2019
- Contributed to corporate design pattern library, while inspecting developed screens against style guide for consistency
- Developed effective imagery concepts for presentations, style guides, training manuals, process maps, and infographics
- Work with Web Production to test and QA websites and provide feedback
- Developed motion graphics and redline docs to effectively communicate with developers
- Collaborated with remote cross-functioning teams to ensure design consistency and strategy
- Met with product owners, stake holders, and UX team for application road mapping sessions
Black + Decker (Tattoo Projects)
Sr. UX Designer
08.2018 - 12.2018
- Designed new product page to highlight features and redirect users to vendors
- Designed utility app with a focus on experiences for two different end users
- Collaborated with internal team and articulated creative ideas to ensure graphic solutions were consistent with brand and style guidelines
- Created motion graphics to illustrate concepts clearly and visually to developers
- Created animations to heighten web/app experience and interaction
XPO Logistics
UX/Digital Designer
01.2017 - 08.2018
- Redesigned product page to increase interaction and ease usability
- Defined navigation, user workflows and layouts centered on usability
- Assisted with planning and producing multi-channel product launches, and improvements
- Managed new product launch and lifecycle of automated customer support app
- Developed infographics and training material for IT and onboarding purposes
- Developed automated solutions for application support, decreasing costs by 60%, while increasing response accuracy and customer experiences
- Develop presentations for a variety of settings: small/large groups, direct reports, and managers
- Worked closely with management teams, marketing managers and product owners to collaborate on creative direction
Rowan Cabarrus Community Colleg
Lead Instructor of Design
05.2016 - 06.2018
- Served on design programs advisory board
- Coordinated lab workshops and student internships
- Wrote creative briefs and collaborate with design instructors to ensure all briefs are complete and well-rounded
- Developed new courses and advised standing curriculum
- Advised students on course registration process and job opportunities
- Assisted with FASFA registration and benefit acceptance
- Conducted creative research while creating dissemination activities
The Artist Bloc
Web Designer
12.2015 - 01.2018
- Designed print and digital promotional material
- Overseer of company brand and guidelines
- Collected customer data for analytics
- Processed payments for supplies, and art class registration
- Coordinated email marketing campaigns for current and prospective clients across multiple channels of business
- Maintained records of the various designs and illustrations submitted by and interns
- Designed and managed company ecommerce website
Sr. Graphic Designer
ROI Now Marketing
04.2014 - 06.2017
- Provided effective and functional web designs to companies in the food and entertainment industry that met their specific business needs
- Prepared site update reports for submission to management on a regular basis
- Prepared and presented weekly reports, post-event analysis, and strategy proposals to management.
- Managed the relationship, prepared content and approved posts with external social media vendor
- Conducted site visits to photograph venues and or products to be placed in various media
- Notable clients: Librettos Pizzeria, Merts Heart & Soul, Club One CLT
PMMC
User Research Intern
08.2014 - 01.2015
- Conducted requirements-gathering interviews, designed and implemented user surveys; facilitated card-sorting and tree-testing via Optimal Workshop
- Moderated task-based user tests and A/B tests of prototypes and wireframes
- Investigated user behavior and market demographics; Created storyboards using Adobe Illustrator and InDesign
- Collaborated closely with UX Design team in creation of wireframes and process maps using MS Visio
- Utilized Adobe InDesign and MS Excel and PowerPoint to produce visually dynamic reports for each phase in the research, analysis, and design process
Education
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North Carolina A&T State University
01.2013 - 05.2016
Skills
UI Design
Illustration & UI graphics Strategy & vision presentations User flows, Concept sketches Wireframes & mockups with Sketch, Photoshop, and Invisoin Studio Motion design with After Effects Styles guides & pattern library Collaborated with teams on designs using Canva and Invision
- Virtual Reality Prototyping
Rapid Prototyping using Sketch and Invsion Interactive flow with HTML/ CSS/ JS Interaction design using After Effects and JustInMind
Research
Data analysis (AppAnnie, Google Analytics) Task analysis & persona hypothesis A/B Testing & Experiment Cafe & dairy study Cognitive walkthrough Issue Reports (JIRA)
Collaboration
Organizing workshops Facilitating design critique Self Starter Detail oriented Flexible Communicative Project tracking (JIRA)
- Design and teammate management
Timeline
Principal Product Designer
Bank Of America
05.2021 - 05.2022
Truist Financial
Sr. UI Designer ( Associate VP)
05.2020 - Current
Wells Fargo
Principal Designer
06.2019 - 06.2020
Kroger Technology
UX/UI Designer
01.2019 - 06.2019
Black + Decker (Tattoo Projects)
Sr. UX Designer
08.2018 - 12.2018
XPO Logistics
UX/Digital Designer
01.2017 - 08.2018
Rowan Cabarrus Community Colleg
Lead Instructor of Design
05.2016 - 06.2018
The Artist Bloc
Web Designer
12.2015 - 01.2018
PMMC
User Research Intern
08.2014 - 01.2015
Sr. Graphic Designer
ROI Now Marketing
04.2014 - 06.2017
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North Carolina A&T State University
01.2013 - 05.2016