Jahliya Stokes
Loganville,GA
Summary
Knowledgeable Dental Assistant with expertise in supporting office personnel and dentists to care for patients. Detail-oriented in sterilizing and cleaning tools, equipment and surfaces. Ready to further develop skills and tackle new challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, and seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Dental Assistant Trainee
Accelerated Dental Assisting Academy
2023.10 - 2023.10
- Prepares patient, sterilizes and disinfects instruments, sets up instrument trays, prepares materials, and assists dentist during dental procedures.
- Takes and records medical and dental histories.
- Exposes dental diagnostic x-rays.
- Makes preliminary impressions for study casts and registrations for mounting study casts.
- Provides postoperative instructions prescribed by dentist.
- Records treatment information in patient records.
- Kept work areas clean, sanitized and organized to minimize infection risk.
-
Dental Receptionist
North American Dental Group, Inc
2023.08 - 2023.09
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
Jam Buster
Nike Warehouse
2022.07 - 2022.12
- Made sure the conveyor belt didn't jam with boxes
- Declutter and removed boxed or damage goods
- Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
- Followed protocols to enhance protection and maintain safe work environment.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Continuously checked products for quality assurance according to strict guidelines.
Order Selector
PFS Web Fulfillment Center
2020.12 - 2021.06
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Picked and packed order items.
- Checked inventory and selected products from specific locations based upon availability.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
General Labor Worker
Brentwood Industries
2020.07 - 2020.11
- Placed labels on products and packaged them.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Adhered to company policies, safety procedures, and performance standards.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Identified defective products or machinery and reported to supervisor.
Cashier
Little Caesars Pizza
2019.06 - 2019.07
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Server
Sonics Drive In
2019.05 - 2019.09
- Took customers orders to their car and provided excellent service
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Served food and beverages promptly with focused attention to customer needs.
Courtesy Clerk
Kroger's Supermarket
2018.08 - 2018.11
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with large purchases by carrying items to vehicles.
- Maintained clean and tidy checkout area to optimize service delivery.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Dental Assistant Certification - Dental Assisting
Accelerated Dental Assistant Academy
Athens, GA11.2023
High School Diploma -
Keystone On-line Highschool
Pennsylvania Furnace, PA01.2020
High School Diploma -
Lake Cormorant High School
Lake Cormorant, MS01.2019
Skills
- Communication Skills
- Problem Solving
- Interpersonal Skills
- Customer Service
- Teamwork
- Active Listening
- Time Management/Organizational Skills
- Customer Service Skills
- Administrative Duties
- Restorative Procedures
- Dental Consultations
- Infection Control Policies
- Computer Proficiency
- Patient Records Gathering
- Taking X-Rays
- Dental Knowledge
- Dental Impressions
- Sterility Procedures
- High-Volume Environments
Hobbies And Interests
- Cooking
- Swimming
- Travel
- Reading
Timeline
Dental Assistant Trainee
Accelerated Dental Assisting Academy
2023.10 - 2023.10
Dental Receptionist
North American Dental Group, Inc
2023.08 - 2023.09
Jam Buster
Nike Warehouse
2022.07 - 2022.12
Order Selector
PFS Web Fulfillment Center
2020.12 - 2021.06
General Labor Worker
Brentwood Industries
2020.07 - 2020.11
Cashier
Little Caesars Pizza
2019.06 - 2019.07
Server
Sonics Drive In
2019.05 - 2019.09
Courtesy Clerk
Kroger's Supermarket
2018.08 - 2018.11
Dental Assistant Certification - Dental Assisting
Accelerated Dental Assistant Academy
High School Diploma -
Keystone On-line Highschool
High School Diploma -
Lake Cormorant High School
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