Summary
Overview
Work History
Education
Skills
Timeline
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Jahly Flammond

Browning,MT

Summary

Proven track record in customer service and research, exemplified at Siyeh Communications and Blackfeet Community College. Excelled in resolving high-stress situations and enhancing customer loyalty through empathy and active listening. Skilled in data entry and critical thinking, significantly contributing to project successes and operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Siyeh Communications
04.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Research Intern

Blackfeet Community College
05.2022 - 08.2023
  • Completed research, compiled data, and assisted in timely reporting.
  • Collaborated with team members for successful completion of research projects on time and within budget.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Conducted literature reviews to identify relevant research articles and support project objectives.
  • Attended meetings and presentations to learn project details.
  • Enhanced public understanding of research findings by contributing to creation of accessible summary reports and presentations.
  • Boosted lab efficiency by maintaining and troubleshooting complex research equipment.

Waitress Supervisor

Cattle Baron Supper Club
05.2018 - 11.2020
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Education

Associate of Arts -

Blackfeet Community College
Browning, MT
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Payment processing
  • Client relations
  • Scheduling
  • Appointment scheduling
  • Documentation

Timeline

Customer Service Representative

Siyeh Communications
04.2024 - 10.2024

Research Intern

Blackfeet Community College
05.2022 - 08.2023

Waitress Supervisor

Cattle Baron Supper Club
05.2018 - 11.2020

Associate of Arts -

Blackfeet Community College

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Jahly Flammond