Jahlyn Felton
Rochester,NY
Summary
Driven professional with a proven track record in improving customer satisfaction and streamlining supply distribution. At Highland Hospital, leveraged expertise in infection control and equipment management to enhance operational efficiency and patient safety. Skilled in creative solutions and workplace safety practices, consistently achieving performance improvement objectives. Demonstrates exceptional communication and team collaboration abilities.
Overview
9
9
years of professional experience
Work History
Patient Transporter
Highland Hospital
11.2017 - Current
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Customer Service Associate
Walgreens
11.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Associate
Street Game
02.2020 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Logged unit quantities and entered data into inventory database.
- Inspected materials for any damages or defects upon receipt.
- Collaborated with supervisors to develop efficient methods for storing goods.
- Used scanners to track parcel information, condition or receipt.
Office Clerk
RCSD
08.2016 - 09.2016
- Interacted with customers by phone, email or in-person to provide information.
Education
No Degree - Psychology
Daemen College
Buffalo, NY05.2025
Skills
- Efficient Supply Distribution
- Workplace Safety Practices
- Medical Documentation
- Infection Control
- Equipment Management
- Customer Satisfaction
- Company Guidelines
- Creative Solutions
- Equipment Moving
- Vital Assessments
- Performance Improvement
Languages
2,1
Timeline
Customer Service Associate
Walgreens
11.2022 - 01.2023
Customer Service Associate
Street Game
02.2020 - 03.2020
Patient Transporter
Highland Hospital
11.2017 - Current
Office Clerk
RCSD
08.2016 - 09.2016
No Degree - Psychology
Daemen College
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