Jahmad Goff
New Orleans,LA
Summary
Skilled Plant Technician with broad experience in plant operations, routine maintenance, and troubleshooting of diverse machinery. Strengths include effective problem-solving skills, adherence to safety protocols, and ability to work collaboratively within team settings for optimal plant performance. Previous roles have led to improved operational efficiency and reduced downtime through proactive maintenance strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Plant Technician
J M Smucker Co
New Orleans
02.2024 - Current
- Performed routine inspections of the production equipment and identified potential problems.
- Conducted maintenance tasks such as cleaning, lubricating, adjusting, and replacing parts on machines.
- Monitored plant operations to ensure optimal performance levels and safety protocols were met.
- Troubleshot mechanical issues with plant machinery and equipment in a timely manner.
- Developed plans to improve process efficiency by optimizing machine settings.
- Repaired faulty components using hand tools and power tools when necessary.
- Tested operational systems periodically to verify correct functioning after repairs or adjustments.
- Organized and maintained various parts and raw material supplies in optimal configurations for production requirements.
Assistant Store Manager/Store Manager
FedEx Office
Elmwood, LA
09.2022 - 02.2024
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Evaluates the efficiency and productivity of team members in creating positive customer experiences
- If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
- Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
- Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
- Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
- Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
- Oversees shipping related services and activities
- Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
- Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
- Assists Store Manager in review and transmission of payroll and daily close out of POS
- Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
Genius
Apple
New Orleans, LA
10.2019 - 07.2021
- Strong people skills and a knack for problem solving
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues
- Ability to adhere to a schedule of customer appointments
- An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices
- Excellent prioritization skills and an ability to make decisions quickly
- Excellent verbal and written communications skills
- Success in team environments, demonstrating shared responsibility and accountability with other team members
- In my specific role i was able maintain customers’ trust in Apple as a skilled technician, troubleshooting and repairing products, use my amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues
- I also would educate my team members about products, while independently keeping my own technical know-how up to date
- With my customer service brilliance and empathetic nature, I provided advice and support to both customers and team members
Technical Expert
Apple
New Orleans, LA
08.2018 - 10.2019
- Still working within Apple, i was promoted with a year, now repairing and servicing phones and computers as well as, giving positive specific to peers as of a leader ship role
Technical Specialist
Apple
New Orleans, LA
08.2017 - 08.2018
- Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
- Flexibility to regularly rotate through different technical specialties and skill sets
- Ability to thrive on change as products evolve
- Efficient support — developing strong, positive relationships with the company
- When a customer needs assistance, you quickly assess their situation
- I take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices
- At other times, I referred customers to support team members who get them up and running again, provided personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects
Retail Store Manager
TCC Wireless
New Orleans, LA
08.2012 - 07.2017
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles
- Seek ways to better promote the store, the product line and service within the store
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times
- Manage all controllable costs with a view to maintaining profitability
- Ensure the store remains clean and presentable at all times
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service
Deck Hand
Art Catering
Chase, LA
06.2013 - 07.2014
- Conduct daily JSA's, occasionally lead weekly fire and boat drills
- Spearhead cross-functional initiative to achieve successful whole shipments of wild Alaskan salmofrozen and gut
- Qualify shipboard firefighting and water survival, certify CPR human resources
- Maintain working order of multiple boats including water taxis, ferries, yachts, and passenger vessels
- Comply with all environmental and CFR regulations
- Sign DOI and go over pretransfer procedures
- Assist captain of boat in BP oil spill efforts
- Paint decks, superstructures, boats, or sides of derricks
- Used air purifying respirator (SCBA) and air monitoring equipment
- Monitor GPS and plot location of crab traps and chart course
- Continue to stay current with USCG and company policy and procedure changes
- Have applied primer and finish coats of paint to complete the job
- Ascend and descend stairs or ladders, sometimes while transporting tools or objects
- Confirm all barge paperwork is accurate and current per USCG and company policy
- Maintain proper lookout and execute all pilot house commands while standing helm watches
Security Guard Officer
Gallagher
New Orleans, LA
01.2013 - 06.2013
- Responsibilities
- Are to make sure everything in my assigned areas are all clear of harm and danger
- Accomplishments
- I bring a very positive warming vibe to my co workers and surrounding people
Houseman
Bourbon orleans hotel
New Orleans, LA
08.2009 - 12.2012
- Manage and train new housemen's to hotel standards and regulations, all housemen duties and customer service skills
- Arrange table placing and setup buffets
- Clean elevators, glass and planters in public areas
- General upkeep of a large4-star hotel are carried out by a small group of housemen
- Operate commercial washer and dryers; sort, wash, load, unload and fold laundry
- Store, issue distribute clear linen after examining launder items to ensure cleanliness and serviceability
- Maintain cleanliness of various office and residential buildings -participate in various handy work jobs including moving furniture, stripping and buffing floors
- Remove and wash bedding and sheets from beds fix any problem within the hotel room operate washer and dryer
- Maintain high level of confidentiality when working with VIP guests
- Replenish of amenities in guests toilets & VIP salon's
- Run errands such as taking laundry to the cleaners and buying groceries
Education
High School Diploma -
Joseph S. Clark
New Orleans, LA01.2009
Skills
- Security
- Retail Sales
- Delivery Driver Experience
- Hazardous material handling
- Schematic interpretation
- Lockout and tagout procedures
- Hydraulic systems
- Communication skills
- Decision-making
- Teamwork
- Tool operation
- Team building
- Adaptability
Certification
- Twic Card
- July2015 to July2025
Assessments
- Basic maintenance and repair — Completed
- March2023
- Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Full results: Completed
- Management & leadership skills: Impact & influence — Proficient
- December2022
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Full results: Proficient
- General manager (hospitality) — Proficient
- Solving group scheduling problems and reading and interpreting P&L statements
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Cooking skills: Basic food preparation — Proficient
- June2023
- Preparing food, using cooking equipment, and converting ingredient measurements
- Warehouse safety — Proficient
- January2023
- Using safe practices in a warehouse setting
- Mechanical knowledge — Proficient
- August2022
- Understanding and applying mechanical concepts and processes
- Warehouse shift leader — Proficient
- Supervising warehouse staff and maintaining safety and security standards
- Work style: Reliability — Proficient
- July2022
- Tendency to be reliable, dependable, and act with integrity at work
- Supervisory skills: Motivating & assessing employees — Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Manufacturing fit — Proficient
- August2023
- Measures the traits that are important for success in manufacturing roles
- Delivery driver — Proficient
- Interpreting instructions or signs and solving problems
- Management & leadership skills: Planning & execution — Proficient
- February2023
- Planning and managing resources to accomplish organizational goals
- Sales skills — Proficient
- Influencing and negotiating with customers
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Security guard skills — Proficient
- Assessing risks, enforcing security standards, and handling complaints
- Automotive maintenance — Proficient
- Knowledge of vehicles, vehicle maintenance, and repairs
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Plant Technician
J M Smucker Co
02.2024 - Current
Assistant Store Manager/Store Manager
FedEx Office
09.2022 - 02.2024
Genius
Apple
10.2019 - 07.2021
Technical Expert
Apple
08.2018 - 10.2019
Technical Specialist
Apple
08.2017 - 08.2018
Deck Hand
Art Catering
06.2013 - 07.2014
Security Guard Officer
Gallagher
01.2013 - 06.2013
Retail Store Manager
TCC Wireless
08.2012 - 07.2017
Houseman
Bourbon orleans hotel
08.2009 - 12.2012
High School Diploma -
Joseph S. Clark