Jahmal Cuevas
Chicago,IL
Summary
Logistics Operations Coordinator in freight, procurement, and supply chain management. Responsible for retail, manufacturing, produce, and power only processes and daily execution of orders across multiple accounts.
Overview
7
7
years of professional experience
Work History
Logistics Operations Coordinator
MoLo Solutions (an ArcBest Truckload Service)
03.2020 - 04.2024
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed 100+ loads per day on execution, tender acceptance,
strategy, load board management, customer communications and internal KPI reports. - Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Reduced logistical errors through meticulous planning of transportation optimal pickup and delivery appointments.
Logistics Specialist
Redwood Logistics
02.2019 - 03.2020
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Operations Coordinator
GrubHub
06.2017 - 02.2019
- Utilized CRM systems to update and manage customer information, enabling personalized service experiences for clients.
- Handled escalated complaints with diplomacy and professionalism, restoring client trust and loyalty.
- Increased customer satisfaction with timely and accurate shipment updates through proactive communication.
- Optimized routing strategies to reduce transit times and improve overall delivery performance.
Education
Bachelor of Science - Computer Science
Chicago State University
Chicago, IL06.2020
Skills
- Analytical Skills
- Business Relationship Development
- Results Documentation
- Oral Presentation
- Time management abilities
- Teamwork and Collaboration
- Multitasking Abilities
- Data Entry
- Quality Assurance
- Goal Setting
- Attention to Detail
- Customer Needs Assessment
- Purchase Orders
- Interpersonal Skills
- Shipping procedures
- Operational Efficiency
- Procurement Tracking
- Customer Service
Timeline
Logistics Operations Coordinator
MoLo Solutions (an ArcBest Truckload Service)
03.2020 - 04.2024
Logistics Specialist
Redwood Logistics
02.2019 - 03.2020
Operations Coordinator
GrubHub
06.2017 - 02.2019
Bachelor of Science - Computer Science
Chicago State University
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