JAHMAL ROGERS
Covina,CA
Summary
Excellent communicator with15 years in a demanding call center environment as a Customer Service Representative. I'm patient and empathetic with an extensive background in conflict resolution. My expertise in and professional under pressure, I will be driven to exceed my goals and build long term relationships with customers. I will deliver a positive experiences by providing a high-quality customer care experience.
Overview
16
16
years of professional experience
Work History
Lead Risk
Green Dot Corporation
Foothill, Pasadena, CA
04.2005 - 11.2016
- Addressing customer inquiries, solving problems and providing new product information
- Described product to customers and accurately explained details
- Politely assisted customers/and coworkers via telephone
- Answered product questions with up-to-date knowledge of new card products
- Developed a reputation as an efficient service provider with high levels of accuracy
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Directed calls to appropriate individuals and departments
- Maintained and organized company database.
Patient Delivery Coordinator
Mid Valley Pharmacy
Sherman Oaks, CA
03.2018 - Current
- Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
- Obtained product specifications along with delivery address, date and contact information.
- Managed, transmitted and filed delivery paperwork.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Inspected merchandise for damage and accuracy against order documents.
- Consulted with customers about delivery and order preparation requests.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reported customer questions, issues and complaints to management.
- Completed paperwork using neat and legible handwriting.
- Informed customers of discounts, special offers and programs to enhance customer experience.
Education
No Degree - Business Administration
San Diego State University
San Diego, CAHigh School Diploma -
John Marshall Fundamental High School
Pasadena, CA06.1995
Skills
- Creative problem solver Exceptional communication skills
- Quick learner MS Windows proficient
- Credit card processing Multi-line phone talent
- Responding to Difficult Customers
- Understanding Customer Needs
- Customer Account Management
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Order and Refund Processing
- Data Entry and Maintenance
Timeline
Patient Delivery Coordinator
Mid Valley Pharmacy
03.2018 - Current
Lead Risk
Green Dot Corporation
04.2005 - 11.2016
No Degree - Business Administration
San Diego State University
High School Diploma -
John Marshall Fundamental High School
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