Jahmali Mckenzie
Lehigh Acres,FL
Summary
- Dedicated and seasoned server with over 3 years of experience in fine dining establishments. Excels at providing exceptional customer service and fostering memorable dining experiences. Skilled in menu presentation, upselling and catering to the unique preferences of a discerning clientele. Demonstrated ability to effectively manage high-volume service while maintaining composure and professionalism. Collaborative and committed to continuous learning and professional development in the hospitality industry. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Kenzi Med Spa
Dr. kenzi
Naples, FL
01.2022 - 01.2024
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
PF CHANGS
Tony Ramirez
Buford, GA
01.2021 - 01.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Business Economics
Florida Gulf Coast University
Fort Myers, FL07-2026
Skills
- Team Building
- Customer Service
- Friendly, Positive Attitude
- Time Management
- Leadership
- Task Prioritization
- Analytical Thinking
- Calm Under Pressure
- Organization
- Analytical and Critical Thinking
- Written Communication
- Data Management
Affiliations
- Fort Myers Volunteer Group
- Church Choir
- Gym Member
Accomplishments
- Employee of the Month several times at both Kenzi Med Spa and PF Changs
References
References available upon request.
Timeline
Kenzi Med Spa
Dr. kenzi
01.2022 - 01.2024
PF CHANGS
Tony Ramirez
01.2021 - 01.2022
Business Economics
Florida Gulf Coast University