Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jahmaya Villous

Eustis,FL

Summary

Dynamic worker with a proven track record in customer service and problem-solving, honed at Shiftsmart and Ross Dress for Less. Excelled in enhancing customer satisfaction through expert resolution of complaints and efficient money handling. Skilled in both empathy and complex problem-solving, consistently driving positive outcomes and maintaining professionalism. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Ross Dress for Less
Mt. Dora, FL
03.2024 - 01.2025
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
  • Scanned merchandise using the point-of-sale system for accurate purchase totals.
  • Issued receipts, refunds, credits, or changes due to customers.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Operated the cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.

Call Center Representative

Shiftsmart
Orlando, FL
02.2023 - 11.2023
  • Answered incoming calls and provided every customer with the highest level of professionalism and knowledgeable service.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Resolved customer complaints promptly to ensure customer satisfaction.
  • Supported sales team members in driving growth and development.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Education

High School Diploma -

Eustis High School
Eustis, FL
05-2023

Skills

  • Patience and empathy
  • Customer Assistance
  • Complex Problem-solving
  • Order verification
  • Money handling
  • Professionalism and courtesy
  • Cleaning and sanitizing
  • ID verification
  • Product knowledge
  • Complaint resolution

Certification

ServSafe Certification

Issued: 9/26/2024

Timeline

Cashier

Ross Dress for Less
03.2024 - 01.2025

Call Center Representative

Shiftsmart
02.2023 - 11.2023

High School Diploma -

Eustis High School

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Jahmaya Villous