Jahmeika Myles
Houston,TX
Summary
A dedicated and experienced Phlebotomist with 1 year of experience, I have successfully labeled transfer tubes, centrifuged blood samples, and administered therapeutic phlebotomy in accordance with physician orders. My expertise in following exact directions for handling and storing specimens for transport has enabled me to provide efficient and accurate results. I am confident in my ability to become an ASSET to any healthcare team.
Overview
2
2
years of professional experience
Work History
Phlebotomist
Elite Phlebotomy Mobile Services
05.2024 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Ensured proper specimen collection by adhering to strict protocols and guidelines for various tests and sample types.
Technical Support Representative
Concentrix Services Inc
10.2022 - 03.2025
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
PCT
Biolife Plasma Center
10.2022 - 03.2023
- Answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team
- Screen new and repeat donors and take and record donor vital signs and finger stick results
- Use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
- Help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
Education
Harry S Truman High School
Bronx, NYSkills
- Specimen labeling procedures
- Measuring vital statistics
- HIPAA
- Drawing blood
- Blood specimen storage
- Specimen Collection
- HIPAA Compliance
- Patient Care
- Venipuncture
- Phlebotomy
- Clerical Support
- Sample and specimen collection
- Medical Records Management
Timeline
Phlebotomist
Elite Phlebotomy Mobile Services
05.2024 - Current
Technical Support Representative
Concentrix Services Inc
10.2022 - 03.2025
PCT
Biolife Plasma Center
10.2022 - 03.2023
Harry S Truman High School
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