Customer Service Specialist
Open To Work
Jahmeka Amand
Octapharma Plasma
Dallas,TX
Work Preference
Job Search Status:
Open to work
Desired Job Title
Claims SpecialistClaims AssociateCustomer Service RepresentativeCustomer Service CashierMedical Office Assistant
Work Type
Full Time
Location Preference
RemoteHybridOn-Site
Location:
Dallas, TXIrving, TXRichardson, TXGarland, TX
Open to relocation:
Yes
Important To Me
401k matchHealthcare benefitsWork from home optionCompany CultureCareer advancementPersonal development programs
7
Years of experience
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Work History
Senior Phlebotomist
4 Years 2 Months- Conducted venipunctures and capillary collections with precision to ensure patient comfort and safety.
- Collaborated with healthcare teams to streamline blood collection procedures and improve patient throughput.
- Trained junior phlebotomists on best practices for specimen handling and infection control protocols.
- Implemented quality control measures to maintain accuracy in laboratory testing processes.
Claims Associate
2 Years 1 Month- Reviewed and processed claims to ensure compliance with company policies and industry regulations.
- Analyzed claim documentation for accuracy and completeness, facilitating timely resolutions.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
Customer Service Associate
9 Months- Delivered exceptional customer support through effective communication and problem-solving skills.
- Streamlined processes to improve response times and boost overall customer satisfaction rates.
- Managed customer inquiries via phone, email, and chat to ensure timely resolutions.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
High School Diploma
Skills
Data Entry and Maintenance
Verbal and Written Communication
CRM Software
Order and Refund Processing
Documentation review
Policy understanding
Data Recording
Flexible and Adaptable
Appointment Scheduling
Customer Consultation
Timeline
Senior Phlebotomist
Octapharma Plasma
08.2022 - CurrentRead More
Claims Associate
CNC Catastrophe & National Claims
05.2020 - 06.2022Read More
Customer Service Associate
CMI Group
07.2019 - 04.2020Read More
South Oak Cliff High School
High School Diploma
Read More