Desired Job Title
Claims SpecialistClaims AssociateOffice AssociateCosmetologistLocation Preference
RemoteHybridOn-SiteLocation: Dallas, TXIrving, TXRichardson, TXGarland, TX
Open to relocation: Yes
Open To Work
Jahmeka Amand
Dallas,TX
Work Preference
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Claims Specialist
State Farm
Irving, TX
08.2020 - 05.2022
- Examined claims forms and other records to determine insurance coverage.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
Claims Associate
CNC Catastrophe & National Claims
Mobile (Remote), AL
04.2019 - 08.2020
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Affirmed or denied coverage fairly based on thorough investigations.
- Oversaw claim recoveries, subrogation and salvage.
Office Associate
Oliver’s Air
Marshall, TX
10.2018 - 04.2019
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email or in-person to provide information.
Cosmetologist
SmartStyle Hair Salon
San Antonio, TX
02.2018 - 10.2018
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Education
Cosmetology
Remington College
Garland, TX11.2018
High School Diploma -
South Oak Cliff High School
Dallas, TX05.2017
Skills
- Data Entry and Maintenance
- Verbal and Written Communication
- CRM Software
- Order and Refund Processing
- Documentation review
- Policy understanding
- Data Recording
- Flexible and Adaptable
- Appointment Scheduling
- Customer Consultation
Timeline
Claims Specialist
State Farm
08.2020 - 05.2022
Claims Associate
CNC Catastrophe & National Claims
04.2019 - 08.2020
Office Associate
Oliver’s Air
10.2018 - 04.2019
Cosmetologist
SmartStyle Hair Salon
02.2018 - 10.2018
Cosmetology
Remington College
High School Diploma -
South Oak Cliff High School