Summary
Overview
Work History
Education
Skills
Timeline
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Jahmeka Amand

Dallas,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Claims Specialist

State Farm
Irving, TX
08.2020 - 05.2022
  • Examined claims forms and other records to determine insurance coverage.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Interviewed policyholders to verify information and obtain additional details.
  • Followed up with customers on unresolved issues.

Claims Associate

CNC Catastrophe & National Claims
Mobile (Remote), AL
04.2019 - 08.2020
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Affirmed or denied coverage fairly based on thorough investigations.
  • Oversaw claim recoveries, subrogation and salvage.

Office Associate

Oliver’s Air
Marshall, TX
10.2018 - 04.2019
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Produced high-quality communications for internal and external use.
  • Interacted with customers by phone, email or in-person to provide information.

Cosmetologist

SmartStyle Hair Salon
San Antonio, TX
02.2018 - 10.2018
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.

Education

Cosmetology

Remington College
Garland, TX
11.2018

High School Diploma -

South Oak Cliff High School
Dallas, TX
05.2017

Skills

  • Data Entry and Maintenance
  • Verbal and Written Communication
  • CRM Software
  • Order and Refund Processing
  • Documentation review
  • Policy understanding
  • Data Recording
  • Flexible and Adaptable
  • Appointment Scheduling
  • Customer Consultation

Timeline

Claims Specialist

State Farm
08.2020 - 05.2022

Claims Associate

CNC Catastrophe & National Claims
04.2019 - 08.2020

Office Associate

Oliver’s Air
10.2018 - 04.2019

Cosmetologist

SmartStyle Hair Salon
02.2018 - 10.2018

Cosmetology

Remington College

High School Diploma -

South Oak Cliff High School

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Jahmeka Amand