JAHMEL RAYMOND
Bowie,MD
Summary
Professional help desk technician prepared to deliver efficient technical support and problem-solving. Extensive experience in diagnosing and resolving technical issues, ensuring smooth operations. Known for strong team collaboration and adaptability in dynamic environments. Proficient in customer service, technical troubleshooting, and effective communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Help Desk Support Technician
The SEED School of Maryland
09.2015 - Current
- Serve as Tier 1, 2, and 3 supports for students and staff for Network, Software, Hardware related issues
- Manage User accounts via (MS) Active Directory
- Google Administrator (Email, Apps, Data Tracking)
- Network Infrastructure Monitoring
- Cyber Threat Monitoring for Staff and Student body
- VOIP Avaya phone management
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Delivered training sessions on new software applications and IT best practices, improving employee proficiency and reducing support requests.
Retail Supervisor
Verizon Wireless
04.2007 - 09.2015
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Education
Bachelor of Science - Health, Physical Education and Recreation, Management
Virginia State University
Petersburg, VASkills
- Google Workspace administrator
- Skilled in Microsoft Office Suite
- Proficient in Adobe Suite
- Computer and printer troubleshooting
- Inventory oversight
- Proficient in project management
- Strong communication skills
- Effective problem solving
- Remote support
- Software installation
- Network connectivity
Accomplishments
- Three time SEED MD staff of the year winner 2015-Current
- Network Support Staff Member of the Year 2022-2023
Certification
Comptia Network + certified
Timeline
IT Help Desk Support Technician
The SEED School of Maryland
09.2015 - Current
Retail Supervisor
Verizon Wireless
04.2007 - 09.2015
Bachelor of Science - Health, Physical Education and Recreation, Management
Virginia State University
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