Jahmel Wilford
Summary
I am a seasoned administrative professional with extensive experience in various facets of office management, including general administrative duties, dental front desk administration, data analysis, brand marketing, and event promotion.
Overview
9
9
years of professional experience
Work History
Administrative Services, Associate
The Scion Group LLC
02.2023 - Current
- Provided exemplary customer service, ensuring a welcoming environment for guests and promptly addressing inquiries via phone and email.
- Managed building security, monitored visitor access, and coordinated catering and meetings for large groups.
- Maintained accurate inventory reports and facilitated mail distribution.
- Played a key role in coordinating a corporate office move and led panel discussions for visiting students.
- Managed office supply inventory in a timely manner to prevent shortages and reduce downtime.
- Coordinated company events including conferences, workshops, team-building activities, holiday parties to boost employee morale and collaboration.
Youth Engagement Worker
Ujima Village Youth Homeless Shelter
10.2021 - Current
- Cleaned and straightened work areas to maximize productivity and safety.
- Directed shelter operations, overseeing intake procedures, maintaining data records, and enforcing rules and regulations.
- Managed shelter employees, delegating tasks and mediating disputes as needed.
- Prepared and served meals while providing essential support to shelter residents.
Marketing/Administrative Assistant
Every Tooth Counts
11.2014 - 02.2023
- Provided direct support to the Business Operations Manager and CEO, undertaking special projects and overseeing general administrative tasks.
- Conducted comprehensive analysis of practice metrics to optimize new patient acquisition and maintained a directory of referring parties.
- Evaluated customer service surveys, pinpointing areas for improvement and implementing changes as necessary.
- Spearheaded a project to digitize patient records and managed patient inactivation processes.
- Acted as a brand ambassador, coordinating community events and contributing to social media initiatives.
- Contributed ideas during brainstorming sessions that led to innovative marketing strategies that positively impacted overall business growth.
- Supported marketing team members in their day-to-day tasks, ensuring timely completion of projects and overall department efficiency.
- Managed all aspects of front desk operations, including appointment scheduling, treatment planning, and insurance management.
- Handled patient correspondence with partnering physicians and specialty providers, ensuring seamless communication.
- Facilitated payment processing, maintaining accuracy in financial transactions and balancing accounts daily.
Education
High School Diploma -
Homewood-Flossmoor High School
Flossmoor, IL05.2013
Skills
- File Organization
- Data Entry Proficiency
- Document Management
- Meeting Scheduling
- Customer Service
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Adept in Social Media Management
- Meeting Planning
Timeline
Administrative Services, Associate
The Scion Group LLC
02.2023 - Current
Youth Engagement Worker
Ujima Village Youth Homeless Shelter
10.2021 - Current
Marketing/Administrative Assistant
Every Tooth Counts
11.2014 - 02.2023
High School Diploma -
Homewood-Flossmoor High School
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