Jahmila Hurst
Winston-Salem,NC
Summary
Experienced QA Engineer with a track record of delivering high-quality software applications in the SaaS and healthcare IT sectors. Proficient in manual testing, SQL, and Postman API testing, with a strong focus on enhancing the user experience. Successfully developed and implemented comprehensive test plans, executed test cases, and documented defects. A metrics-driven professional, consistently achieving measurable results and optimizing software quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
QUALITY ASSURANCE SPECIALIST
Solutions Afoot
Winston-Salem, NC (Remote)
03.2023 - Current
- Improved user experience by identifying and resolving 95% of critical defects through meticulous manual testing, ensuring seamless functionality and reducing user friction.
- Designed, implemented, and maintained comprehensive test plans for regression and acceptance testing, resulting in a 50% increase in test coverage and ensuring efficient and effective validation of software functionality.
- Leveraged JavaScript, HTML, CSS, and SQL manipulation to develop and enhance user data pages, resulting in a 30% improvement in data retrieval and manipulation performance, enabling seamless data management within the applications.
- Regularly communicated updates on quality metrics to developers, business analysts, and business stakeholders, effectively identifying and addressing consistency issues and production deficiencies, resulting in a 25% decrease in post-production defects and improved overall software quality.
QA ENGINEER II
JumpCloud
Winston-Salem, NC (Remote)
04.2022 - 01.2023
- Implemented strategies that boosted actual work completed within sprints by over 50%, enabling the Agile team to achieve higher levels of productivity and meet project goals more effectively.
- Achieved a 80% improvement in bug-free releases of a large SaaS application by writing, executing, and optimizing regression test cases, utilizing consistent and thorough approaches to maximize the success of manual software testing.
- Executed and monitored Cypress automation test cases with BDD framework against internal APIs
- API testing via Postman and Terminal
- Collaborated cross-functionally with teams to contribute to ideas, approach, sizing, and to create test plans/cases for stories within an Agile/Scrum workflow
- Organized meetings with DevOps, Architects, Developers, and other QA Engineers to monitor software builds and deployments in a CI/CD environment with tools like CircleCI, Github, Deploybot, Docker, and DataDog
- Proposed development and testing improvements to positively impact usability, function, and performance of cloud-based application
- Identified and tracked defects/bugs with Jira cards and supported developers in resolving problems by completing additional tests
- Collaborated with developers, UX designers, and product owners to stay current on product features and intended functionality
- Coordinated software releases with cross functional teams in daily Scrum of Scrums meetings
- Helped the Product Owner in their efforts to manage the product backlog and roadmap
- Hosted Daily Scrum Meetings In lieu of Scrum Master
- Participated in Sprint Retrospectives and Sprint Planning
QA ENGINEER/SUPPORT ANALYST
Professional Partnering Solutions
Winston-Salem, NC (Remote)
02.2021 - 04.2022
- Increased overall test coverage and productivity by 30% through the creation, maintenance, and regular updates of Cypress automation regression tests, ensuring their execution before and after each deployment for comprehensive End-to-End testing.
- Collaborated with business process owners and senior software engineers to conduct comprehensive manual and automated tests, including functionality tests, integration tests, and unit tests, resulting in successful user acceptance testing and high-quality software deliverables.
- Developed test cases based on requirements, efficiently executed them, and meticulously documented defects and test results.
- Utilized Jira software to effectively log, track, test, and document bugs, ensuring seamless bug management and resolution.
- Actively participated in daily scrum meetings, assuming the role of a scrum master as needed to facilitate smooth communication and coordination within the team.
- Engaged in Sprint Planning sessions and contributed to story sizing, optimizing the planning process and ensuring alignment with project goals.
- Designed and maintained up-to-date user documentation, providing clear explanations of system features and functions.
- Created user-friendly FAQ documentation addressing common user issues, offering practical solutions and enhancing user experience.
- Leveraged SQL queries to efficiently resolve data issues, ensuring data accuracy and integrity within the system.
- Managed, normalized, and processed incoming data, conducting data analysis, extraction, and loading, and maintaining high-quality standards throughout the entire data lifecycle.
IT HELP DESK ANALYST
HCTec
04.2019 - 02.2021
- Provided prompt resolution to over 45 healthcare technical issues daily, ensuring first-call resolution by effectively troubleshooting printers, scanners, and desktop computers in hospitals and clinics.
- Identified and resolved medical software issues encompassing Citrix software, Epic systems, Cerner, Imprivata and Mychart through remote connection tools, ensuring seamless operation of critical healthcare systems.
- Proficient in utilizing the ServiceNow ticketing system to navigate and monitor the knowledge base, submit incidents, work orders, monitor self-service tickets, view live dashboards, escalate tickets to the appropriate teams, and generate reports.
- Utilized the Active Directory application to efficiently unlock accounts, reset passwords, and manage user memberships within relevant groups, enabling proper permissions and privileges for healthcare IT systems.
Education
QA Tester Bootcamp Certificate -
TestPro
2021
A.A - Computer Programming
Forsyth Technical Community College
2020
Software Development Certificate -
Empower Software Developer Bootcamp
2018
B.A. - International Studies
University of North Carolina
2011
Skills
- Manual Testing
- Regression Testing
- Cypress Automation Testing
- JavaScript
- API Testing
- SQL
- Postman
- Agile Framework
- User Acceptance Testing (UAT)
- Test Case Writing
- Cross-Platform Testing
- Scrum Methodology
- Bug Tracking and Resolution
- Continuous-Integration Testing
- Requirements Analysis
- Active Directory
- Epic
- MyChart
- HealthCare IT
Accomplishments
- Received accolades from the Engineering team at JumpCloud for achieving over a 50% increase in productivity within Sprints within just one month of joining the team.
- Earned recognition from the Chief Technical Officer at Professional Partnering Solutions for enhancing productivity by 30% through the development and maintenance of the Cypress automation test suite.
- Commended by Senior IT management at HCTec for providing technical support to more than 6 distinct healthcare IT systems during the 3rd shift, achieving an impressive 90% first call resolution rate.
Certification
Certified ScrumMaster (Scrum Alliance 2021)
Timeline
QUALITY ASSURANCE SPECIALIST
Solutions Afoot
03.2023 - Current
QA ENGINEER II
JumpCloud
04.2022 - 01.2023
QA ENGINEER/SUPPORT ANALYST
Professional Partnering Solutions
02.2021 - 04.2022
IT HELP DESK ANALYST
HCTec
04.2019 - 02.2021
QA Tester Bootcamp Certificate -
TestPro
A.A - Computer Programming
Forsyth Technical Community College
Software Development Certificate -
Empower Software Developer Bootcamp
B.A. - International Studies
University of North Carolina