Jahmilia Ferguson
67 South Monticello Crescent, Brunswick Avenue Spanish Town St. Catherine
Summary
Childcare professional with proven ability to provide safe and nurturing environments for children. Recognized for fostering positive relationships with both children and parents, ensuring trust and reliability. Skilled in maintaining hygiene standards and providing educational support, ensuring a safe and engaging environment for children and clients alike.
In addition, with a dynamic professional track record at FLOW Limited, excelling in customer care and sales. Demonstrated reliability and critical thinking in enhancing client relationships and reducing attrition rates.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Babysitter
Daddy Kiz Care
09.2015 - 04.2019
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided care for children ranging from infants to 10 years old in both short-term and long-term arrangements
- Prepared healthy meals and snacks, assisted with homework, and organized educational and recreational activities
- Maintained a clean and safe environment; followed bedtime and household routines
- Communicated regularly with parents to ensure expectations and needs were met
- Handled emergencies with calmness and responsibility
Chief Sales Representative
FLOW Limited
02.2011 - 05.2014
- Utilized data-driven insights from CRM system analysis to refine targeted pitches for prospective customers.
- Expanded company''s client base by identifying and targeting new market segments and potential customers.
- Strengthened relationships with key clients through regular communication, ensuring customer satisfaction and repeat business.
- Reduced customer attrition rate through attentive service and prompt resolution of any issues or concerns raised by clients.
- Enhanced team productivity by providing ongoing training, support, and motivation for sales representatives.
- Analyzed market trends and competitor strategies to identify opportunities for growth and improvement in sales performance.
Customer Care Representative
FLOW Limited
03.2010 - 04.2013
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Assisted call-in customers with questions and orders.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Logged call information and solutions provided into internal database.
Education
Associate of Science - Acquiring Crisis Management And Grief Counseling
Northern Caribbean University
Kingston05-2019
Associate of Science - Tourism Product Development
Health Education Counseling Institute
St Catherine08-2012
Anchovy High
Montego Bay07-2000
Skills
- Maintaining hygiene standards
- Child safety management
- Consistent work performance
- Early childhood support
- Reliability and punctuality
- CPR training
- Educational support
- Time management proficiency
- Resourcefulness and initiative
- Time management
- Clear verbal communication
- Critical thinking abilities
Certification
Customer Care (City and Guilds Level 1 & 2)
Practical Nurse
Home Health Aid Nurse
C.P.R
Team Jamaica
Tour Guiding
Crisis Management and Grief Counseling
Timeline
Personal Babysitter
Daddy Kiz Care
09.2015 - 04.2019
Chief Sales Representative
FLOW Limited
02.2011 - 05.2014
Customer Care Representative
FLOW Limited
03.2010 - 04.2013
Associate of Science - Acquiring Crisis Management And Grief Counseling
Northern Caribbean University
Associate of Science - Tourism Product Development
Health Education Counseling Institute
Anchovy High
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