Jahmiya Williams
Jacksonville
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory at Krispy Kreme, showcasing exceptional customer service and time management skills. Achieved consistent sales growth by fostering strong client relationships and employing strategic problem-solving. Demonstrated commitment to workplace safety and efficiency at Mayors Youth Academy, ensuring project completion through effective teamwork and communication.
Overview
3
3
years of professional experience
Work History
Associate
Krispy Kreme
06.2022 - 09.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Helper
Mayors Youth Academy
08.2023 - 11.2023
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to safe work environments by maintaining cleanliness and order in workspace. Lean>lean job site that adhered to safety regulations.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Monitored and assisted children with day to day activities.
Shift Supervisor
Krispy Kreme
09.2024 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Mycro High School
Jacksonville Fl06.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- Oral communication
Timeline
Shift Supervisor
Krispy Kreme
09.2024 - 12.2024
Helper
Mayors Youth Academy
08.2023 - 11.2023
Associate
Krispy Kreme
06.2022 - 09.2024
High School Diploma -
Mycro High School
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