Jahmyr Hammond
Prospect Park,PA
Summary
Passionate, adaptable, and hardworking individual with 5+ years of customer service experience. Skilled in team leadership, financial management, marketing, and providing exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Manager
TJ Maxx
08.2023 - 05.2024
- Hired, mentored, trained, and supervised a team of new and current associates
- Monitored loss prevention and operational programs
- Managed the daily activity of the sales floor, backroom, front end and cash office to ensure everything was running smoothly
- Assisted the Store Manager with merchandising, operations, customer service, and human resources within a high volume store
- Managed the entire store, if no other managers were present
Floor Supervisor
TJ Maxx
05.2023 - 08.2023
- Supervised the "home" section of the store, with a team of 8-12 people under me
- Unloaded trucks, and broke down and sorted through merchandise, before pushing freight out onto the sales floor
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence
Floor Supervisor
Marshalls
03.2020 - 07.2022
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows
- Supervised any products that came in or out of the back room
- Abided by the standards of OSHA, by implementing safety protocols to minimize workplace accidents and maintain compliance with industry standards
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Kept an OSAT of 85% or greater
Security/Concierge
Philadelphia Eagles
11.2019 - 03.2022
- Assisted fans in locating the Premium areas of Lincoln Financial Field and supplying general information in a courteous and professional manner
- Streamlined visitor check-in process, expediting entry while maintaining stringent security standards
- Promoted a positive atmosphere by greeting all individuals warmly upon arrival
- Provided top-notch customer service to guests, addressing concerns and answering inquiries promptly
Sales Associate
Marshalls
11.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engaged customers, and promoted specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Managed returns, exchanges and refunds in accordance with store policy
- Built relationships with customers to encourage repeat business
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Attention to detail
- Data Literacy
- Data Entry
- Onboarding Administration
- Financial Management
- Technical Skills
Timeline
Manager
TJ Maxx
08.2023 - 05.2024
Floor Supervisor
TJ Maxx
05.2023 - 08.2023
Floor Supervisor
Marshalls
03.2020 - 07.2022
Security/Concierge
Philadelphia Eagles
11.2019 - 03.2022
Sales Associate
Marshalls
11.2019 - 03.2020
High School Diploma -
Upper Darby High School