Jahna Alimagno
Lincoln,CA
Summary
Dedicated Patient Service Representative with proven expertise in customer service, HIPAA compliance, and insurance verification. Committed to enhancing patient experiences while streamlining clinic workflows.
While my work experience is in the healthcare field, I am very much so looking for retail positions and experience. I am a quick study and easy to train. I can learn new tasks and have an extensive background in customer service and cashiering. Im also very versatile and work well in a fast paced environment and adapt well with change. I have experience as well in restocking and any other jobs around the store needing to be taken care of. I am flexible with hours and I am a great team player to ensure a smooth and seamless work environment. I believe I would be a good candidate for this position for the reasons listed above.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
SUTTER MEDICAL FOUNDATION
Folsom, CA
10.2017 - 11.2021
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
- Assisted with insurance verification processes, ensuring accurate patient information collection.
- Collaborated with healthcare teams to streamline communication between departments.
- Educated patients on services and procedures, enhancing overall patient experience.
- Maintained electronic health records with a focus on accuracy and compliance standards.
- Trained new staff on operational procedures and customer service best practices.
- Implemented process improvements that increased efficiency in patient intake procedures.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Service Representative
Dignity Health
Grass Valley, CA
04.2016 - 10.2017
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained electronic health records with a focus on accuracy and compliance standards.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
Patient Service Representative
Stanford Medical Center
Redwood City, CA
08.2012 - 04.2017
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
- Trained new staff on operational procedures and customer service best practices.
- Used [Software] to schedule appointments.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Balanced deposits and credit card payments each day.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
Education
High School Diploma -
Las Flores High School
Sacramento, CASkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Excellent Customer Service
- Quick Study
- Available for any hours needed
- Open to learning new tasks and skills
- Payment collection
- Office administration
- Conflict resolution
- Phone etiquette
- Workflow optimization
Timeline
Patient Service Representative
SUTTER MEDICAL FOUNDATION
10.2017 - 11.2021
Patient Service Representative
Dignity Health
04.2016 - 10.2017
Patient Service Representative
Stanford Medical Center
08.2012 - 04.2017
High School Diploma -
Las Flores High School