Jahna Gaddis
Charlotte,NC
Summary
Dependable Coordinator excelling in office management and providing top-notch administrative support. Strong communication and interpersonal skills for effective interaction with colleagues and clients. Proven ability to handle competing priorities and meet deadlines, adept at managing tasks efficiently. Creative problem-solving abilities, coupled with strong analytical and critical thinking skills, enable finding innovative solutions to challenges.
Overview
11
11
years of professional experience
Work History
Assistant Nuclear Services Coordinator
Perma-Fix Environmental Services Company
09.2024 - Current
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Order supplies for projects and work with AP in receiving invoices.
- Prepare and track expense reports for projects and company
- Excellent time management skills and the ability to prioritize work other skills include Problem solving, communication and Organizational skills.
Executive Project Coordinator/ Administrative Assistant
Perma-Fix Environmental Services Company
06.2019 - Current
- Communicate and coordinate with Stakeholders on required policies and procedures for project requirements
- Maintain accurate project records, document control, databases, and files related projects
- Preparing documentation and reports
- Facilitating team meetings
- Provided administrative project support to project team and key stakeholders from origination through implementation.
Assistant Front Office Manager/ Guest Services Manager
Residence Inn by Marriott South Lake Union
01.2019 - 05.2019
- Managed front desk operations emphasizing customer service with hotel loyalty, agent productivity and operational efficiency
- Trained agents in hotel policy, procedures, compliance requirements and performance strategies
- Coordinated with other departments to meet all guest needs
- Effectively resolved guest complaints in a positive manner
- Maintained the departmental administrative duties, work schedules, supply procurement and department budget
Assistant Front Office Manager
Residence Inn by Marriott Downtown Convention Center
05.2018 - 12.2018
- Supervised Front Desk Agents and trained new agents in hotel policies and procedures utilizing the best customer service skills
- Effectively resolved guest complaints
- Emphasizing increasing customer service scores through personable service
- Effective communication with other departments to achieve guest satisfaction of room readiness
Front Desk Agent
Flamingo Hotel and Casino
11.2015 - 05.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
Restaurant Server/ Catering Server
Millstone Pizza and Taphouse
04.2014 - 07.2015
- Experienced food server with knowledge of food and bar menus
- Provided excellent customer service
- Performed in a team with event set ups, food service and event break downs
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
BBA - Business Administration
American InterContinental University
01.2007
Skills
- Recordkeeping
- Relationship building
- Team collaboration
- Attention to detail
- MS office
- Verbal and written communication
- Project coordination
- Strategic planning
- Accounts reconciliation
- Problem-solving
Military Service
US ARMY, 01/01/92, 12/31/96, E-4 Specialist, 63J Supply Specialist assigned to NBC Division, Specialist in the NBC school; Administrative Assistant and instructing in chemical protection equipment classes.
Timeline
Assistant Nuclear Services Coordinator
Perma-Fix Environmental Services Company
09.2024 - Current
Executive Project Coordinator/ Administrative Assistant
Perma-Fix Environmental Services Company
06.2019 - Current
Assistant Front Office Manager/ Guest Services Manager
Residence Inn by Marriott South Lake Union
01.2019 - 05.2019
Assistant Front Office Manager
Residence Inn by Marriott Downtown Convention Center
05.2018 - 12.2018
Front Desk Agent
Flamingo Hotel and Casino
11.2015 - 05.2016
Restaurant Server/ Catering Server
Millstone Pizza and Taphouse
04.2014 - 07.2015
BBA - Business Administration
American InterContinental University
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