JAHNAE KATRICE
Los Angeles,CA
Summary
Reliable and upbeat retail sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Project Reach - Toro Tutor
CSUDH Foundation
02.2021 - 09.2023
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Administered standardized tests to assess student strengths and weaknesses.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
Service Experience Representative
Nordstrom Rack
07.2018 - 03.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Men's and Shoes Department, Team Leader
Target
07.2017 - 06.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Logistics and Flow Team Member
Target
01.2014 - 07.2017
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
- Unloaded packages from incoming trucks to inspect contents.
- Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
- Stocked shelves, racks and cases with new or transferred merchandise.
Education
Bachelor of Arts - Sociology
California State University
Carson, CA05.2022
Associates to Transfer - Sociology
West Los Angeles College
Culver City, CA06.2020
Associates of Arts - Arts and Humanities
West Los Angeles College
Culver City, CA06.2020
Associates of Arts - Behavioral and Social Sciences
West Los Angeles College
Culver City, CA06.2020
Associates of Arts - Health Profession
West Los Angeles College
Culver City, CA06.2020
Skills
- Learning Techniques
- Group Tutoring
- Lesson Planning
- Client and Customer Service
- Quality Improvement
- Shift Scheduling
- Direct Sales
- Promotional Support
Leadership Experience
D-Hillz Black Student Union, California State University Dominguez Hills, Carson, CA,
Treasurer, 06/2021 - 12/2021
Maintained an accurate account and budget of all BSU financial transactions
Presented a typed and finalized report of all financial transactions to the Executive Board Members
Produced and held accountability for the BSU budget in coordination with the President
Timeline
Project Reach - Toro Tutor
CSUDH Foundation
02.2021 - 09.2023
Service Experience Representative
Nordstrom Rack
07.2018 - 03.2020
Men's and Shoes Department, Team Leader
Target
07.2017 - 06.2018
Logistics and Flow Team Member
Target
01.2014 - 07.2017
Bachelor of Arts - Sociology
California State University
Associates to Transfer - Sociology
West Los Angeles College
Associates of Arts - Arts and Humanities
West Los Angeles College
Associates of Arts - Behavioral and Social Sciences
West Los Angeles College
Associates of Arts - Health Profession
West Los Angeles College
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