Jahnae Luster-Allen
Cape Coral
Summary
Results-driven and customer-focused professional with over 10 years of experience in customer service and support. Seeking a position where I can leverage my exceptional communication skills, strong problem-solving abilities, and a proven track record of resolving complex customer issues to enhance customer satisfaction and loyalty. Dedicated to providing high-quality service, creating positive relationships, and contributing to the overall success and growth of the organization. Passionate about creating seamless and enjoyable customer experiences while continuously improving service delivery processes.
Overview
11
11
years of professional experience
Work History
Receptionist
SEPHERION STAFFING
02.2022 - 01.2025
- Managed multi-line phone systems, screened and routed calls, and responded to inquiries with efficiency and courtesy
- Scheduled appointments, maintained calendars, and coordinated meetings for staff and management
- Performed administrative tasks, including filing, data entry, and handling incoming and outgoing correspondence
- Supported various departments with clerical tasks, such as preparing reports, processing payments, and managing confidential records
- Maintained a clean and organized reception area, reflecting the company's commitment to professionalism
Hospice Aide
Hope Hospice
01.2019 - 04.2022
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
Customer Service Representative
DOLLAR FINANCIAL GROUP
02.2016 - 01.2019
- Supervised daily operations, ensuring compliance with company policies and regulatory requirements for check cashing, money transfers, and other financial services
- Trained and mentored staff in customer service, cash handling, and fraud prevention techniques to maintain high operational standards
- Managed schedules and delegated tasks to ensure efficient workflow and optimal staffing during peak hours
- Handled cash balancing, reconciliation, and end-of-day reporting to ensure accurate financial records
- Assisted in implementing marketing initiatives to increase foot traffic and promote store services
Customer Service Representative
ALORICA
02.2014 - 03.2016
- Address complex customer issues, coordinating with relevant departments to ensure effective solutions
- Develop and implement strategies to prevent recurring issues and enhance customer satisfaction
- Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolutions
- Provide support through various channels, including in-person, phone, email, and online chat
- Maintain a high level of professionalism and empathy in all customer interactions
Education
Diploma -
ISLAND COAST HIGH SCHOOL
Cape Coral, FL01.2013
Skills
- Customer Service
- Training & Development
- Conflict Resolution
- Performance Improvement Strategies
- Communication
- Marketing Data Analysis
- Active Listening
- Customer Relationship Management
- Customer Retention
- Problem-solving
- Dependability
- Leadership
- Adaptability
- Time Management
- Technical Proficiency
Timeline
Receptionist
SEPHERION STAFFING
02.2022 - 01.2025
Hospice Aide
Hope Hospice
01.2019 - 04.2022
Customer Service Representative
DOLLAR FINANCIAL GROUP
02.2016 - 01.2019
Customer Service Representative
ALORICA
02.2014 - 03.2016
Diploma -
ISLAND COAST HIGH SCHOOL
Similar Profiles
ROBERT D. BENARDROBERT D. BENARD
Forklift Operator/Driver at Accurate Staffing, MS-IL Staffing, Prologitix Staffing, Geodis, GNC, ChewyForklift Operator/Driver at Accurate Staffing, MS-IL Staffing, Prologitix Staffing, Geodis, GNC, Chewy
Mohammad A. KhalidMohammad A. Khalid
Interpreter at Spherion Staffing / Comprehensive Medical StaffingInterpreter at Spherion Staffing / Comprehensive Medical Staffing
Emily ClaudioEmily Claudio
Bursar/Accounts Receivable at Staffing Agency- Creative Financial Staffing— University of HartfordBursar/Accounts Receivable at Staffing Agency- Creative Financial Staffing— University of Hartford
Rachel PuleoRachel Puleo
Waitress at Laurel DinerWaitress at Laurel Diner
Judith MartinezJudith Martinez
College Student at Florida Gulf Coast UniversityCollege Student at Florida Gulf Coast University