Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jahnai Howard-Staples

Grand Prairie,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Ambitious, career-focused job seeker, anxious to obtain an customer service position to help launch career while achieving company goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Humana Pharmacy
Remote
09.2021 - 11.2023
  • Answered 50-60 calls inbound/outbound, Billing, Filling medication/renewing, Checked members Benefits/copay/plan, Problem solving on accounts, Handled Claims, Reached out to MD offices for clarification
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Took special orders in person and over telephone, generating additional revenue every month.

Customer Service Agent

NTTA
Irving
03.2018 - 08.2021
  • Answered inbound calls, handled billing for customers, Handled Collection Accounts, Problem solving on members account
  • Collected deposits or payments and arranged for billing.
  • Provided technical support over the phone when needed.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Leveraged integrated billing software to submit accurate claims.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Reviewed current contracts for accuracy before sending out invoices.

Receptionist

Care Now
Cedar Hill
06.2015 - 01.2018
  • Answerd inbound/outbound calls, Scheduled appointments, Followed up with members on Appoitments, Billing
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Scheduled and confirmed appointments.

Education

Cosmetologist License -

Paul Mitchell
01.2022

High School Diploma -

Cedar Hill High School
Cedar Hill, TX
06.2014

Skills

  • Critical thinking and problem solving
  • Microsoft Excel
  • Time Management
  • Fast Learner
  • Ability to Work Under Pressure
  • Ability to Multitask
  • Computer Skills
  • Communication Skills
  • Microsoft Office
  • Teamwork
  • Leadership
  • Interpersonal Communication
  • Adaptability
  • Scheduling
  • Account Updating
  • Consultative Sales
  • Inbound and Outbound Calling
  • Data Collection
  • Data Entry
  • Complaint Resolution
  • Order Processing
  • Customer Service
  • Understanding Customer Needs
  • English Fluency
  • Remote Office Availability
  • Customer Relationship Management (CRM)
  • Microsoft Office Expertise
  • Inbound Call Management
  • Call Metrics
  • Order and Refund Processing
  • Salesforce CRM
  • Claims Processing
  • Medical Billing
  • Insurance Verification

Languages

English

References

  • Breuna preston, 2146691115, breunapreston@gmail.com
  • Timothy calloway, 2144044394, Callowayt@hotmail.com

Timeline

Customer Service Representative

Humana Pharmacy
09.2021 - 11.2023

Customer Service Agent

NTTA
03.2018 - 08.2021

Receptionist

Care Now
06.2015 - 01.2018

Cosmetologist License -

Paul Mitchell

High School Diploma -

Cedar Hill High School

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Jahnai Howard-Staples