Jahnai Smith
Summary
Hardworking, skillful in many fields, great planning, and attention to detail. Outgoing Front Office Coordinator with exceptional people skills, and an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to n office long-term.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator
Express Employment Professionals
07.2023 - Current
- I handle all standard front desk tasking such as filing, filing I9s, making handbooks, faxing paperwork, processing indeed applications, recruiting new associates, making advertisements for open job orders for our company, as well as using a multiline phone and transferring calls when needed and handling customer issues
- I check identification for interviews, and help them with onboarding documents as well.
Operations Manager
JCPenney
09.2021 - 07.2023
- I have a 12 person team that I manage
- I also help manage, coach, and train the sales associates on the floors as well
- I work with the Store manager on yearly reviews with my associates, also holding town halls for the Operations team
- We handle all signing, merchandising, price changes, inventory, truck deliveries, ups orders, packaging and labeling, picking of orders, etc
- I work closely with the Store manager on making sure all of the task are completed efficiently
- I work with the other managers to make sure the store is running smoothly as well
- Opening and closing the store, all Loomis deliveries, and safe cash handling
- I have also been apart of the hiring process
- Mainly group interviews
- I would do all the planning for the operations team based on weekly, biweekly, and monthly schedules
- Every hour for every associate was broken down into the task that needed to be completed for the day
- This type of planning takes veterans up to two to three hours just in itself
- With this, I became even more detail oriented.
Customer Service Representative
National Comedy Center
04.2021 - 09.2021
- I helped with many duties in the 37,000 sq building
- In this building I took a big part in making sure all exhibits were working properly, everything was sanitized, and areas remained safe
- I would help customers all throughout the museum
- Some days would be running the register and selling tickets, or merchandise to visitors
- While in the museum I would help explain the technology to customers, as well as making it a fun and enjoyable time for all the families
- Since it was a large building, I would also help customers navigate through it, and assisting in tours
- I was also apart of large events that were held in the museum
- We had over 100 highschoolers come for a teen night and I helped lead with the teachers and other museum staff
- Also within the first 6 months of working for the National Comedy Museum, moved up to part time bar tender as well.
Cleaner
Tanglewood Manor
10.2020 - 04.2021
- I am to make sure the whole Memory Garden first floor is cleaned and sanitized
- This was the Alzheimer's and dementia unit
- From the bedrooms of the residents, to the common area, and staff offices
- I was working here during Covid
- Eventually I left the position due to it, because hours were cut.
Front Desk Receptionist/ Sales Consultant/Trainer
Advantage Lumber
10.2019 - 05.2020
- As a Front Desk Receptionist I was required to answer all incoming calls and transfer them to the correct personnel
- I would get 10-30 calls at a time on busy days
- I would have to screen calls for all management
- Then take messages when it was appropriate
- At the same time making sure that all emails were responded to or handled in a orderly and time sensitive manner
- This position was also a little different then most some receptionist positions
- I had to also print out all orders that needed to be milled for the day
- Then running those orders to the correct department
- I processed customer information and entered it into the system in order to make rate quotes through various shipping carriers
- Then finally I would make all of the labels for this customers using a Zebra Printer
- Later I would sort out the packages and label them properly
- I would make copies, and fax paper work to other locations as well
- I was required to take payment for walk in customers as well
- I was also an online sales consultant
- I would process the sample orders for our online customers
- For my final month I was also the only trainer in the company
- I trained an associate for her first month on the job as well.
Housekeeping
Kay Moore Cleaning Services
05.2018 - 05.2020
- I've cleaned for this company at both residential locations as well as commercial locations
- Working for this company, I was required to keep homes, and businesses in the most pristine condition
- We had a 100% money back guarantee, so quality is of the utmost importance
- Cleaning office spaces to entire homes
- We used a fully detailed checklist to make sure everything was done efficiently, also additional requirements for clients request.
Golf Course Grounds Crew
FOX VALLEY GOLF CLUB
05.2018 - 05.2020
- While working at Fox Valley Golf Club, I handled a couple different positions in my time
- Starting originally as a serving crew member, and waitress during wedding and special events being hosted at the Golf Club
- While working those positions, I learned all about the proper ways of setting a table for fine dining, handing large amounts of people in a fast past environment
- Also I helped with planning for some of the events that were hosted, and setting up for those events
- Such as centerpieces, decorating and so on
- Also working with the kitchen
- I would help with finishing off plates to be given to guest, even with dishes when things were backed up
- Later I picked up other skills such as golf cart chauffeuring for customers
- I would pick them up directly from their vehicles, end drive them to the front entrance in golf cart for events.
Sales Associate/ Design Assistant
La-Z-Boy Furniture Galleries
02.2018 - 10.2019
- I would assist customers as they come in, with their furniture and home needs
- I work to solve any issues or concerns they may have in their new purchase as well as helping them design the home of their dreams
- I provided customer service both in person, one on one, or large families most times
- Taking in, and notated all the desires of each family member to help make a good decision for everyone
- I learned to get an idea for someone's likes, and ideas early within the conversations I had with them
- I helped place orders with customers on the phone and in the store after verifying that everything is perfect
- I processed payments and help with closing paperwork at night and opening in the morning
- Within the first three months of me working here, I became a design assistant
- Using 3D planner to create recreations of customers homes and displaying the furniture they were planning on buying
- This was only after going to each customers home, planning and measuring
- In my first year of working for La Z Boy, I made the company over $600,000 in sales.
Mobile Expert
OSL Retail Services Inc
07.2017 - 09.2019
- With this company I sold 2 year contract plans for both ATT and Verizon
- I helped with servicing phones inside of Walmart stores
- I would explain merchandise specs, pricing on the phones and plans
- I also activate phones and transfer contacts and etc to the new device
- As well as also helping the customer with accessories and putting those accessories on phones.
Customer Service Representative
The Connection
07.2015 - 07.2017
- I take calls from customers the entire time I am at work
- I help them handle all of their issues from troubleshooting to enrolling customers into our subscriptions
- I advise the customers of policies and the perks of enrolling with us
- I also advise the customers of all of our products and help them make the best decisions in purchasing them
- I ensure the customer had a pleasant call, and all of their needs are met, while providing excellent customer service.
Cleaner
Kate Your Help Mate
06.2013 - 09.2015
- Cleaned each home from top to bottom including vacuuming, sweeping, doing dishes etc
- I washed and dried the laundry
- I also cleaned the out side of the home, including the windows outside.
Garden Sales Associate/ Cashier
The Home Depot
12.2012 - 11.2014
- I was constantly watering the plans and condensing the racks
- Adding new labels on to the merchandise that needs it
- Organizing the flower racks
- Getting rid of the dead plants and broken merchandise into the compacter
- After using the Tech phones there to zero the product out
- I also had to make sure to reach each and every customers needs
- I had to sell plants, patio furniture, grills, pool supplies, plant fertilizers and more out door equipment
- I also had to learn the differences in the lawn mowers and trimmers
- I had to pull orders for customers that purchased things online.
Education
High School Diploma -
Cleveland Hill High School
Skills
- Front Desk
- Cleaning Experience
- Computer Skills
- Retail Sales
- Training (4 years)
- Cash handling
- Store management
- Leadership
- Employee evaluation
- Conflict management
- Customer service
- Order Picking
- Freight Experience
- Recruiting
- Microsoft Word
- Filing (10 years)
- Filing
- Call Forwarding
- Meeting Scheduling
- Calendar Management
- Front Office Management
- Office Supplies Inventory Management
- Record Preparation
- Schedule Coordination
- Mail Sorting
- Customer Service
Additional Information
Jahnai.msmith@gmail.com
Timeline
Front Office Coordinator
Express Employment Professionals
07.2023 - Current
Operations Manager
JCPenney
09.2021 - 07.2023
Customer Service Representative
National Comedy Center
04.2021 - 09.2021
Cleaner
Tanglewood Manor
10.2020 - 04.2021
Front Desk Receptionist/ Sales Consultant/Trainer
Advantage Lumber
10.2019 - 05.2020
Housekeeping
Kay Moore Cleaning Services
05.2018 - 05.2020
Golf Course Grounds Crew
FOX VALLEY GOLF CLUB
05.2018 - 05.2020
Sales Associate/ Design Assistant
La-Z-Boy Furniture Galleries
02.2018 - 10.2019
Mobile Expert
OSL Retail Services Inc
07.2017 - 09.2019
Customer Service Representative
The Connection
07.2015 - 07.2017
Cleaner
Kate Your Help Mate
06.2013 - 09.2015
Garden Sales Associate/ Cashier
The Home Depot
12.2012 - 11.2014
High School Diploma -
Cleveland Hill High School
Similar Profiles
Ashley AtkinsonAshley Atkinson
Healthcare Recruiter at Express Employment ProfessionalsHealthcare Recruiter at Express Employment Professionals
Giomar OgandoGiomar Ogando
Loader Operator at Express Employment ProfessionalsLoader Operator at Express Employment Professionals
Edmund AsibuEdmund Asibu
Production Worker at Express Employment ProfessionalsProduction Worker at Express Employment Professionals
Amber HassellAmber Hassell
Accounts Receivable Associate at Express Employment Professionals/Fort Smith Restaurant SupplyAccounts Receivable Associate at Express Employment Professionals/Fort Smith Restaurant Supply
Alexa RosenfeldAlexa Rosenfeld
Front Office Coordinator at Thrive Spine and Sports RehabFront Office Coordinator at Thrive Spine and Sports Rehab