Jahnasha Rich
Bethlehem,PA
Summary
Dynamic and tech-savvy professional with a proven track record at New Eastwood Healthcare & Rehabilitation Center, enhancing front desk operations and customer satisfaction. Expert in file management and client relations, demonstrated through streamlined processes and effective problem-solving. Achieved significant improvements in efficiency and service quality, embodying reliability and strong organizational skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
1
1
year of professional experience
Work History
Receptionist
New Eastwood Healthcare & Rehabilitation Center
Easton, PA
03.2023 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Able to manage at least 4 calls all at once and also check emails and other paperwork while multitasking.
Deli Clerk
Giant Food Stores
Bethlehem, PA
07.2022 - 02.2023
- Handled high volume of customers during peak hours while maintaining exceptional service standards.
- Took initiative in restocking supplies as needed as day, supporting overall store operations.
- Collaborated with team members to maintain adequate inventory levels, reducing waste and ensuring product availability.
- Demonstrated knowledge of various deli products, offering recommendations based on customer preferences.
- Regularly assisted in other departments during downtime at deli counters; enhancing teamwork within stores.
- Operated slicing equipment safely and efficiently, minimizing accidents and maintaining quality cuts.
- Contributed to positive work environment by actively participating in team meetings and assisting coworkers when needed.
- Increased customer satisfaction by providing friendly and efficient service at deli counters.
- Fulfills everyones' needs in a fast manner.
Cashier
McDonald's
Easton, PA
05.2022 - 06.2022
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Managed cash register operations accurately, reducing risks of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Food Packer
McDonald's
Easton, PA
05.2022 - 06.2022
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Greeted customers and provided outstanding customer service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Always maintain a positive attitude even when bad days happen.
- Able to get multiple orders done even in a busy environment.
Education
High School Diploma -
Liberty High School
Bethlehem, PA01-2024
Skills
Time management
Scheduling appointments
Multitasking / Organization
Telephone etiquette
Office organization
Call routing
Verbal / Written communication
Sensitive information handling
Cash handling
Merchandise restocking
Timeline
Receptionist
New Eastwood Healthcare & Rehabilitation Center
03.2023 - 05.2023
Deli Clerk
Giant Food Stores
07.2022 - 02.2023
Cashier
McDonald's
05.2022 - 06.2022
Food Packer
McDonald's
05.2022 - 06.2022
High School Diploma -
Liberty High School
Similar Profiles
Donna AgulisDonna Agulis
Specialty Programs Facility Manager at New Eastwood Healthcare and RehabilitationSpecialty Programs Facility Manager at New Eastwood Healthcare and Rehabilitation
EBONY N. BARTONEBONY N. BARTON
LVN Charge Nurse at Lily Springs Rehabilitation & Healthcare CenterLVN Charge Nurse at Lily Springs Rehabilitation & Healthcare Center
Geso MohammadzaiGeso Mohammadzai
PCA at Woodbine Rehabilitation & Healthcare CenterPCA at Woodbine Rehabilitation & Healthcare Center