JAHNAVI REDDY AELLA
KALAMAZOO,MI
Summary
Motivated Student pursuing Master's degree in Data Science at Western Michigan University. Passionate and punctual individual focused on teamwork and quality paired with outstanding communication and presentation abilities. Experienced in managing various projects and utilizing appropriate resources to meet strict deadlines.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
VIGNAN INSTITUTE OF TECHNOLOGY AND SCIENCES
09.2020 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Student Leader
VIGNAN INSTITUTE OF TECHNOLOGY AND SCIENCES
07.2020 - 08.2022
- Built and maintained strong working relationships with fellow students
- Communicated clearly to increase team productivity
- Worked well under pressure, adapting creative solutions to complex problems
- Brought positivity and motivation to all challenges and tasks
Coordinator
VIGNAN INSTITUTE OF TECHNOLOGY AND SCIENCES
11.2019 - 05.2021
- Dealt professionally with team members and clients to enhance relationships
- Maintained well-organized digital and hardcopy filing systems
- Completed payments and controls expenses by receiving and reconciling invoices
Event Organizer
VIGNAN INSTITUTE OF TECHNOLOGY AND SCIENCES
08.2020 - 03.2021
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Coordinated schedules and timelines for events.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
Education
Bachelor of Technology - Information Technology
VIGNAN INSTITUTE oF TECHNOLOGY AND SCIENCES
01.2023
Intermediate (10+2) -
NARAYANA JUNIOR COLLEGE
01.2019
SSC -
LOTUS LAP PUBLIC SCHOOL
01.2017
Skills
- C
- Excel
- JAVA
- Quick learner
- Leadership Skills
- Strong Communication and Interpersonal Skills
- Verbal and Written Communication
- Problem-Solving
- Customer Service
Accomplishments
- Certified by FIDELITY INVESTMENTS on CUSTOMER SERVICE.
- Certified by COURSEERA on GRAMMAR AND PUNCTUATION.
- Certified by OXFORD ACHIEVER on ENGLISH COMMUNICATION SKILLS.
- Participated in a virtual conference PURSUIT OF HAPPINESS Organized by the Nation Youth Council Of India.
- Project on building MOBILE APPLICATION for WOMEN SAFETY AND SECURITY.
Hobbies and Interests
- Event Organizing
- Leadership Activities
- Club and social activities
- Volunteer work
- Customer service skills
Timeline
Customer Service Representative
VIGNAN INSTITUTE OF TECHNOLOGY AND SCIENCES
09.2020 - 06.2023
Event Organizer
VIGNAN INSTITUTE OF TECHNOLOGY AND SCIENCES
08.2020 - 03.2021
Student Leader
VIGNAN INSTITUTE OF TECHNOLOGY AND SCIENCES
07.2020 - 08.2022
Coordinator
VIGNAN INSTITUTE OF TECHNOLOGY AND SCIENCES
11.2019 - 05.2021
Bachelor of Technology - Information Technology
VIGNAN INSTITUTE oF TECHNOLOGY AND SCIENCES
Intermediate (10+2) -
NARAYANA JUNIOR COLLEGE
SSC -
LOTUS LAP PUBLIC SCHOOL
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