Jah'Naya Jones
Norfolk,VA
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level marketing position. Ready to help the team achieve company goals. Hardworking, punctual, and quick-learner with effective communication.
Overview
4
4
years of professional experience
Work History
Office Assistant/Receptionist
Old Dominion University
10.2021 - 12.2023
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Sales Associate
Hibbetts
05.2022 - 08.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Junior Sandwich Artist
SUBWAY®Restaurants
10.2019 - 06.2020
- Enhanced customer satisfaction by efficiently assembling sandwiches according to their preferences.
- Maintained a clean and organized workspace for improved productivity and food safety.
- Assisted in inventory management to ensure adequate supplies for daily operations.
- Collaborated with team members to consistently meet and exceed store sales goals.
- Provided exceptional customer service, resulting in repeat business and positive feedback.
- Managed cash transactions accurately, ensuring proper money handling and maintaining a balanced register.
Education
Associate of Science - Cinema
Old Dominion University
Norfolk, VA05.2025
Skills
- Project Planning
- Expense Reporting
- Office Administration
- Customer Service
- Issue Resolution
- Account Reconciliation
- Payment Processing
- Sales Development
- Upselling
- Microsoft Office
- Teamwork and Collaboration
- Multi-Tasking Strength
Timeline
Sales Associate
Hibbetts
05.2022 - 08.2023
Office Assistant/Receptionist
Old Dominion University
10.2021 - 12.2023
Junior Sandwich Artist
SUBWAY®Restaurants
10.2019 - 06.2020
Associate of Science - Cinema
Old Dominion University
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