Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

Jahne Greenberry

Phoenix,AZ

Summary

Dedicated nursing student with customer service and claims handling experience, seeking a role to utilize clinical skills and compassionate care in a healthcare setting. Eager to apply strong problem-solving abilities, empathy, and communication skills to deliver exceptional patient care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Claim Associate

State Farm
05.2018 - Current
  • Manage inbound calls to assist customers involved in auto accidents, providing calm and efficient support
  • Utilize knowledge of insurance policies to determine coverage, liability, and damages
  • Maintain customer satisfaction through personalized and empathetic communication
  • Handle sensitive information with care, ensuring compliance with privacy regulations
  • Effectively multitask and manage workload in a fast-paced call center environment
  • Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
  • Followed up with customers on unresolved issues.
  • Verified client information by analyzing existing evidence on file.
  • Streamlined the claims process for faster resolution, utilizing strong organizational skills and attention to detail.

Customer Service Quality Specialist

General Dynamics
01.2016 - 04.2018
  • Monitored and evaluated customer interactions within the Health Insurance Marketplace
  • Coached representatives on delivering high-quality service to resolve customer needs
  • Assisted with new hire training and maintained compliance with HIPAA and Medicare regulations
  • Identified performance trends and provided feedback to improve agent efficiency

Education

Bachelor of Science - Nursing

Ottawa University
Phoenix, AZ
07-2025

Associate of Applied Science - Nursing

Gateway Community College
Phoenix, AZ
05-2025

Associate of Arts -

Phoenix Community College
Phoenix, AZ
01.2022

High School Diploma -

Smoky Hill High School
Aurora, CO
01.2013

Skills

  • Microsoft Office Suite
  • Strong communication
  • Active listening
  • Conflict resolution
  • Empathy
  • Adherence to privacy and compliance protocols

Certification

  • Nursing Assistant Certificate, 07/2022
  • Fingerprint Clearance Card, Arizona

Volunteer Experience

  • Feed My Starving Children, Mesa, AZ
  • St. Mary’s Food Bank, Phoenix, AZ
  • Phoenix Zoo, Phoenix, AZ

Languages

English
Native or Bilingual

Timeline

Claim Associate

State Farm
05.2018 - Current

Customer Service Quality Specialist

General Dynamics
01.2016 - 04.2018

Associate of Arts -

Phoenix Community College

High School Diploma -

Smoky Hill High School

Bachelor of Science - Nursing

Ottawa University

Associate of Applied Science - Nursing

Gateway Community College
Jahne Greenberry