Jahne' Morancie
Rosharon,TX
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Head Cashier
Just In Total Fashion
08.2022 - 04.2024
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Helped customers complete purchases, and locate items.
- Developed strong relationships with retail partners by providing exceptional support and communication.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Streamlined operational processes for increased efficiency and cost reduction in retail outlets.
Sales Associate
Bed Bath & Beyond
05.2018 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved any issues or concerns that arose during the registry process with professionalism and empathy, ensuring client satisfaction.
- Increased store revenue by effectively merchandising popular registry items in visually appealing displays.
Bouncer/Party Host
Jumpstreet Indoor Trampoline Park
10.2015 - 05.2018
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Planned parties according to customer specifications.
- Resolved conflict to maintain fun, positive and safe event environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
- Decorated and set tables in accordance with party themes and age groups.
- Maintained accurate records of bookings, payments, and contact information for clients through diligent use of company software or database systems.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Cashier/Crew Team Member
Sonics Drive In
09.2014 - 05.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Implemented proper food handling techniques to maintain safe cooking practices.
- Upheld high levels of professionalism while interacting with customers, promoting a positive dining experience for all guests.
- Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
- Enhanced customer satisfaction by promptly and accurately fulfilling food orders.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Safeguarded company assets through diligent cash handling and accurate end-of-shift reconciliations.
- Contributed to the overall positive atmosphere of the drive-in by maintaining a professional and upbeat demeanor during all interactions with customers and coworkers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Assisted customers in choosing menu items by providing food complementing information.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Completed milkshakes and ice cream desserts for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
High School Diploma -
Morton Ranch High School
Katy, TX05.2016
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store policies understanding
- Training and mentoring
- Team Leadership
- Team Collaboration
- Problem-Solving
- Cash Drawer Balancing
- Patience and composure
- Reliability and punctuality
- Customer Satisfaction
Timeline
Head Cashier
Just In Total Fashion
08.2022 - 04.2024
Sales Associate
Bed Bath & Beyond
05.2018 - 08.2022
Bouncer/Party Host
Jumpstreet Indoor Trampoline Park
10.2015 - 05.2018
Cashier/Crew Team Member
Sonics Drive In
09.2014 - 05.2015
High School Diploma -
Morton Ranch High School
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