Jahnea Hamilton-Valentine
Wendy’s
Macon,GA
Summary
Customer Service Representative with 9+ years of combined retail and foodservice experience, skilled in point-of-sale operations, cash reconciliation, inventory control, and team coordination. Demonstrates strong communication, problem-solving, and training abilities that improve customer satisfaction, reduce waste, and streamline back-of-house processes. Seeks to apply operational expertise and collaborative leadership to enhance customer experience and support efficient store performance.
11
years of professional experience
1
year of post-secondary education
Work History
Line Coordinator
1 Year 7 Months- Coordinated kitchen station assignments to maintain continuous service and reduce order delays.
- Supervised meal assembly to ensure order accuracy and improve customer satisfaction metrics.
- Trained new staff on equipment operation and safety, shortening onboarding time with measurable results.
- Monitored inventory and communicated restocking needs to prevent shortages and sustain production levels.
- Led daily team briefings to align kitchen staff on priorities, enhancing communication and ensuring seamless operations throughout service.
- Streamlined meal assembly processes, resulting in a notable reduction in order completion times and improved customer satisfaction.
- Implemented a new inventory tracking system, significantly reducing waste and ensuring timely restocking of essential supplies.
- Trained and mentored new team members to foster a positive work environment and promote adherence to quality standards.
- Monitored compliance with food safety protocols, achieving consistent health inspection scores and maintaining high sanitation standards.
- Orchestrated daily team huddles to clarify roles and objectives, enhancing communication and ensuring alignment across kitchen operations.
Customer Service Representative
1 Year- Processed customer transactions with POS accurately, reducing register discrepancies and ensuring timely closeouts.
- Reconciled cash drawer and prepared daily reports to maintain clear financial records and audit readiness.
- Resolved customer inquiries about products and policies, improving satisfaction and repeat visits.
- Restocked inventory and monitored expirations to minimize waste and maintain product availability.
- Provided exceptional customer service by addressing inquiries and fostering a welcoming atmosphere, enhancing overall customer satisfaction.
- Streamlined transaction processes by implementing efficient cash handling techniques, leading to reduced wait times and improved customer flow.
- Worked alongside team members to maintain inventory levels, ensuring product availability and minimizing stockouts for enhanced sales.
- Executed thorough cash drawer reconciliations and daily reporting, upholding financial accuracy and compliance with corporate guidelines.
- Monitored product expiration dates and implemented proactive restocking strategies, resulting in noticeable improvements in inventory management.
- Implemented a customer feedback system, leading to measurable improvements in service quality and increased customer retention.
Coordinator
4 Years- Coordinated daily department operations to improve task flow and reduce processing delays.
- Managed inventory control and replenishment to maintain stock accuracy and prevent shortages.
- Supervised staff scheduling to optimize coverage during peak periods and improve service consistency.
- Organized onboarding training that accelerated new hire readiness and improved team performance.
- Fostered a positive team environment by mentoring staff, enhancing employee morale and boosting retention rates.
- Streamlined inventory management processes, reducing stock discrepancies and ensuring product availability for customers.
- Analyzed sales trends to optimize product placement, leading to marked gains in customer engagement and purchase frequency.
- Coordinated with department leads to improve communication, resulting in smoother operations and timely project execution.
- Implemented new training programs for staff, significantly enhancing service quality and customer satisfaction scores.
- Cultivated a cohesive team environment by mentoring staff, which enhanced morale and improved overall retention rates.
Education
Bachelor of Science - Science of Informational Technology
High School Diploma
Skills
Communication
Writing
Operations
Problem-Solving
Decision Making
Microsoft Office
Personal Information
Title: Customer Service Representative
Timeline
University of Phoenix
Bachelor of Science from Science of Informational Technology
09.2025 - Current
Line Coordinator
Wendy’s
01.2025 - Current
Customer Service Representative
Circle K
01.2023 - 01.2024
Coordinator
Marshall’s Department Store
01.2015 - 01.2019
Fayette County High School
High School Diploma