Jahneilla Walker
Margate,FL
Summary
Results-driven professional with strong communication and problem-solving skills. Proven ability to work collaboratively in team environments, adapt to new challenges, and effectively manage time. Passionate about delivering exceptional customer service and utilizing creative thinking to drive innovative solutions. Ready to contribute to a dynamic organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Straw Berry Hill Hotel
06.2022 - 08.2022
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Receptionist
Little Missouri Inn & Suites New Town
05.2019 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
Cashier
Jason's Super Foods
05.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Sale Associate
Greater Portmore Pharmacy
01.2017 - 08.2017
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Nursing
University of The West Indies, Mona Campus
Jamaica09.2020
High School Diploma -
Ferncourt High School
Jamaica08.2012
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Verbal and written communication
- Administrative Skills
- Communication Skills
- Collaborative
- Critical Thinking
- Adaptability
- Problem-Solving
Certification
Certified BLS and AED Provider (American Heart Association)
Timeline
Front Desk Receptionist
Straw Berry Hill Hotel
06.2022 - 08.2022
Front Desk Receptionist
Little Missouri Inn & Suites New Town
05.2019 - 08.2019
Cashier
Jason's Super Foods
05.2019 - 08.2019
Sale Associate
Greater Portmore Pharmacy
01.2017 - 08.2017
Bachelor of Science - Nursing
University of The West Indies, Mona Campus
High School Diploma -
Ferncourt High School
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