Jahnel Otten
Chehalis
Summary
Dynamic leader with a proven track record, driving staff training and development to enhance performance. Successfully launched and grew multiple Adult Family Homes into multi-million-dollar ventures. Skilled in compliance-focused documentation and fostering high-level customer satisfaction through excellent communication and relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Director of Residential Care
Silver Acres
12.2019 - Current
- Developed training programs for staff, improving onboarding processes and employee performance.
- Oversaw project management efforts, ensuring alignment with organizational goals and timely delivery of outcomes.
- Conducted regular performance reviews, providing constructive feedback to support professional development of team members.
- Accomplished multiple tasks within established timeframes.
- Lead and support a staff of 30, including scheduling, training, supervision, and performance management.
- Oversaw the successful growth of three Adult Family Homes into multi-million-dollar annual revenue businesses.
- Successfully launched two Adult Family Homes from initial concept to full operation, including licensing, staffing, and operational workflow development.
Education
Associate of Arts -
Lower Columbia College
Longview, WA01-2010
Skills
- High level customer satisfaction and service excellence
- Strong skills in leading teams and managing group dynamics
- Excellent relationship building and networking capabilities
- Compliance focused documentation
- Staff training and development
- Excellent verbal and written communication skills
- Strong time management skills with the ability to multi-task
- Teamwork and collaboration
Accomplishments
- Honored with the “Best of Lewis County” award for three straight years, demonstrating sustained excellence in care delivery, operational quality, and community trust.
- Partnered with key stakeholders in the planning, licensing, and successful opening of multiple state-approved care facilities.
- Oversaw organizational growth from one to three care facilities and successfully recruited, trained, and managed a team that expanded from 10 to 30 employees.
Timeline
Director of Residential Care
Silver Acres
12.2019 - Current
Associate of Arts -
Lower Columbia College