Raynell Knowles
Linthicum Heights,MD
Overview
6
6
years of professional experience
Work History
Store Manager
Starbucks Simon Properties Group-Arundel Village, MD
Arundel Village
02.2022 - Current
- Scheduled 'to the needs of the business.' Insured store was ready for our seasonal items by training and reading and filling out the tools given including the planning guides
- We increased customer experience scores and ratings since the store was opened previously
- Developed people into management roles
- Scheduled and placed orders every week while making sure we were watching our sales trend
- Paid close attention to our most sold items and least, an order to keep our PAR numbers updated
- Identified talent and hired candidates that were a good fit for the company
- Paid close attention to details, using the tools given such as the Clean Play to ensure cleanliness in the store and to keep a great guest and employee experience
- Drove sales and increased them by creating guest connections, keeping the store clean, perfect quality food and beverages, following food safety standards, leading and empowering the team
- Instilled confidence in the team by training them and doing random knowledge checks
- Keeping that 'friendly competition' kept the work place an enjoyable place to work.
Assistant Manager
Panera Bread-Columbia, MD
Columbia
07.2021 - 01.2022
- Staffing, training, ordering, scheduling, inventory management, and assisting the General Manager with duties
- Ensure food safety policies and procedures are being followed
- Managing crew, service managers, and kitchen managers
- Ensure all cash policies are being followed and doing cash audits every quarter
- Focusing on food safety, great quality food while also still providing an excellent customer experience
- Perform food safety audits
- Ensure the quality of baked goods and bakery look to standards.
General Manager
Five Guys-Silver Spring, MD
Silver Spring
11.2018 - 06.2021
- I did management tasks such as scheduling, reviewing P&L, making sure food cost was kept at the company standard
- Keeping the team productive by using the tools given to ensure time expectations are met
- Look for talent while also identifying it in candidates
- Identify who our future leaders are in the workplace, making growth possible through development and training, while communicating with the District Manager
- Make sure all HR policies were being followed, keeping a good reputation for the business, and protecting the employees through the open-door policy
- Worked hands on side by side with employees
- I had to be available at any time, with an open schedule
- I built relationships with the customers and vendors
- Kept in contact with colleagues, working together and helping one another whether it be a need for product, or borrow an employee for a shift, being available and wanting to be an asset to the team was one of my goals.
Timeline
Store Manager
Starbucks Simon Properties Group-Arundel Village, MD
02.2022 - Current
Assistant Manager
Panera Bread-Columbia, MD
07.2021 - 01.2022
General Manager
Five Guys-Silver Spring, MD
11.2018 - 06.2021
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