Jahnesha Rivera
Cranston,RI
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
4
4
years of professional experience
Work History
Sales Associate
Shoe Dept
Providence, RI
06.2021 - 08.2024
- Organized new merchandise with compelling displays and signage to enhance customer sales and address excess inventory.
- Demonstrated product expertise by addressing inquiries regarding sales and promotions.
- Engaged with customers to build trust and loyalty..
- Answering customer questions about accessories and merchandise.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
Sales Assistant
Dollar General Store
Cranston, RI
06.2020 - 05.2021
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Maintained cleanliness of the sales floor area at all times.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Assisted customers with returns, exchanges and refunds.
- Processed special orders for out-of-stock items when necessary.
Education
High School Diploma -
Cranston High School East
Cranston, RI06-2020
Skills
- Upselling
- Client Account Management
- Promotional support
- Retail loss prevention
- Contract Preparation
- Customer Needs Assessment
Timeline
Sales Associate
Shoe Dept
06.2021 - 08.2024
Sales Assistant
Dollar General Store
06.2020 - 05.2021
High School Diploma -
Cranston High School East