Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahnessa Vasquez

Los Angeles,CA

Summary

Highly organized Customer Service Specialist experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills.

Committed to maintaining professional relationships to increase profitability and drive business results. Familiar with skills and abilities needed to succeed. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience

Work History

Hostess

The Artist Tree
09.2022 - 02.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Brand Ambassador

MOTA
08.2021 - 04.2022
  • Selling product, taking deliveries, and performing PAD’s for dispensaries

Sales Associate

Sweet Flower
11.2019 - 08.2021
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Advisor

Hubhaus
01.2019 - 11.2020
  • Showing properties to prospects for a co-living company, answering any questions and starting the on boarding process, and being the face of the company in the field.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.

Receptionist

Glendale Chiro Care
04.2019 - 08.2019
  • Answering multi line phone, greeting patients, checking in and checking out patients, verifying insurance, processing payments, scheduling, etc.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Call Center Representative

Wag! Dog Walking Company
09.2017 - 07.2018
  • Answering and responding to phone calls, text communication, an emails; Scheduling,
  • Answering questions about the service; Assisting customers with their accounts; Experience on
  • CRM and Zendesk.

Assistant Manager

LIDS Sports Group
09.2016 - 09.2017
  • Customer Service, Restocking, Maintaining store visual, Greeting and assisting customers in person and via telephone, Open/Closing the store, Making sure the team is reaching their goals,
  • Scheduling, Cashier, etc.

Education

Bachelor's - Fine Arts

New York Film Academy
Los Angeles, CA
2017

Skills

  • Scheduling
  • Receptionist
  • Filing
  • Zendesk
  • Multi-line Phone Systems
  • Employee Orientation
  • Salesforce
  • CRM Software
  • Help Desk
  • Communication Skills
  • Customer Interaction
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Effective Multitasking
  • Patience and Empathy
  • Customer Service
  • Phone Etiquette

Timeline

Hostess

The Artist Tree
09.2022 - 02.2024

Brand Ambassador

MOTA
08.2021 - 04.2022

Sales Associate

Sweet Flower
11.2019 - 08.2021

Receptionist

Glendale Chiro Care
04.2019 - 08.2019

Sales Advisor

Hubhaus
01.2019 - 11.2020

Call Center Representative

Wag! Dog Walking Company
09.2017 - 07.2018

Assistant Manager

LIDS Sports Group
09.2016 - 09.2017

Bachelor's - Fine Arts

New York Film Academy

Similar Profiles

CREATE PROFILE
Jahnessa Vasquez