Jahnette T. McMahon
New Orleans
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Skilled Wax Specialist with experience in providing high-quality waxing services. Strengths include excellent customer service skills, strong attention to detail, and comprehensive knowledge of hygiene protocols. Demonstrated ability to promote skincare products and treatments effectively, contributing positively to business growth and client satisfaction.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work History
Bartender
Bourbon Bandstand
New Orleans
08.2025 - 10.2025
- Prepared and served a variety of beverages to customers.
- Managed bar inventory and replenished supplies as needed.
- Provided excellent customer service and engaged with patrons.
- Maintained cleanliness and organization of the bar area.
- Monitored customer behavior to ensure a safe environment.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
Wax Specialist
European Wax Center
New Orleans
01.2025 - 06.2025
- Provided expert waxing services for diverse skin types and hair textures.
- Educated clients on aftercare and skincare practices to maintain results.
- Ensured cleanliness and sanitation of all workstations and equipment.
- Collaborated with team members to improve service efficiency and client satisfaction.
- Maintained inventory of waxing supplies and reordered as necessary.
- Developed strong relationships with clients to encourage repeat business and loyalty.
- Stayed updated on industry trends and techniques to enhance service offerings.
- Performed waxing services such as Brazilian waxes, eyebrow waxes, leg waxes and more.
- Greeted customers and provided excellent customer service.
- Inspected rooms regularly for cleanliness and identified any areas needing attention.
- Upsold additional services such as facial treatments or body scrubs when appropriate.
- Advised customers on proper skin care techniques and products to enhance their experience.
- Organized appointment bookings using an online scheduling system.
- Provided personalized care to make clients feel comfortable.
- Attended training sessions to keep up with latest trends in the industry.
- Reviewed customer feedbacks and addressed any complaints or concerns promptly.
- Educated clients on how to properly prepare for their waxing session.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Developed new styles and techniques.
Bartender
New Orleans Tennis Club
New Orleans
10.2024 - 12.2024
- Prepared and served a variety of beverages to customers.
- Managed bar inventory and replenished supplies as needed.
- Provided excellent customer service and engaged with patrons.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Maintained cleanliness and organization of the bar area.
- Monitored customer behavior to ensure a safe environment.
- Created specialty cocktails based on seasonal ingredients and trends.
- Performed opening and closing duties including restocking supplies.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Cleansed glasses with sanitizing solution after each use.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Bartender/Shift Leader
NEW ORLEANS ORIGINAL DAIQUIRIS
Harvey
03.2024 - 09.2024
- As a shift leader I had to be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line daiquiri preparation. As a shift lead bartending professional I was also in charge of providing direct supervision and ensuring everything runs smoothly during their shift-based job.
- Managed daily operations of bar, ensuring smooth service flow.
- Trained and supervised bartenders on drink preparation and customer service.
- Created and maintained inventory lists for liquor and supplies.
- Implemented safety protocols to ensure compliance with health regulations.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored cash handling procedures for accurate financial reporting.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
Mental Health Technician
Orleans Parish Sheriff's Office
New Orleans
08.2023 - 02.2024
- A Mental Health Technician is a professional who provides support to mental healthcare professionals in hospitals, private institutions or patient residences. We observe and report information about patient behavior to the Doctor or any other mental health professional, including mood swings and the wellbeing of their patients.
Receptionist/CNA and Manager
All Age Medical
Shreveport
05.2016 - 01.2024
- My duties with All Age Medical were to answer all calls, patient questions and concerns, schedule and handle any cancellations. As well as take blood pressure, temperature, height, weight, pulse readings and collect any deductible or monies due for every visit.
Mental Health Aide
Community Healthcare Solutions
Shreveport
02.2018 - 01.2019
- My job at Community Healthcare Solutions as a Mental Health Aide was to get clients and interact with them, complete helpful mental health exercises, tend to all client concerns and be a dependable and relatable, maintaining a trustworthy relationship with trust building activities and offer advice and resolutions for all mental health inabilities.
Hostess and Server
Carrabba's Italian Grill
Shreveport
08.2017 - 02.2018
- While working with Carrabba's my job was to host and serve customers food orders. I sat customers, took drink orders, served drinks, occasionally served foods and cleaned after customers were done.
Sales Associate
Dollar Mania
Shreveport
08.2016 - 08.2017
- As a Hair and Beauty Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. I made hair recommendations and helped with matching hair colors as well as other beauty products.
Receptionist/Administrative Assistant
Skinetics
Bossier City
05.2016 - 07.2017
- My job at Skinetics was to answer, screen, and forward incoming phone calls and direct visitors to the right person or department. Maintain the office and keep all the office equipment in check as well as order any necessary office supplies. Responsible for maintaining office security and communicating with the owners and distributors if needed.
Cashier
Chik Mobile
Riverview
01.2015 - 07.2016
- My job obligations at Chik Mobile as a cashier included counting the registers before starting a shift and making sure deposit was correct then cashing in every purchase and having good customer service with each customer.
Education
Esthetics License - Esthetics
My-Le’s Beauty College
Harvey, LA 08.2023 - 11.2024
Richard C. Spoto High School
Riverview, FLSkills
- Web Services
- Bartending
- Microsoft SQL Server
- Profit & Loss
- Identity & Access Management
- Research & Development
- Shift Management
- Appointment Scheduling
- Customer Service
- Project / Program Management
- Microsoft Windows Server
- Mental Health Services
- CPR AED
- ICD-10
- ICD Coding
- Active Listening
- Crisis Intervention
- Supervising Experience
- Individual / Group Counseling
- Mobility Assistance
- Direct Patient Care
- Quick Service
- Cocktail Experience
- De-escalation Techniques
- Rehabilitation
- Documentation Review
- Analysis Skills
- Leadership Experience
- Emergency Response
- Behavior Monitoring
- Ethical Decision Making
- Therapeutic Communication
- Hospitality Management
- Beverage preparation
- Inventory management
- Customer engagement
- Cash handling
- Sanitation protocols
- Customer relationship management
- Team collaboration
- Conflict resolution
- Sales reporting
- Scheduling coordination
- Effective communication
- Attention to detail
- Time management
- Wine and liquor expertise
- Strong multitasking
- Hospitality and accommodation
- Glassware management
- Recipe and menu memorization
- Memory retention
Timeline
Bartender
Bourbon Bandstand
08.2025 - 10.2025
Wax Specialist
European Wax Center
01.2025 - 06.2025
Bartender
New Orleans Tennis Club
10.2024 - 12.2024
Bartender/Shift Leader
NEW ORLEANS ORIGINAL DAIQUIRIS
03.2024 - 09.2024
Esthetics License - Esthetics
My-Le’s Beauty College
08.2023 - 11.2024
Mental Health Technician
Orleans Parish Sheriff's Office
08.2023 - 02.2024
Mental Health Aide
Community Healthcare Solutions
02.2018 - 01.2019
Hostess and Server
Carrabba's Italian Grill
08.2017 - 02.2018
Sales Associate
Dollar Mania
08.2016 - 08.2017
Receptionist/CNA and Manager
All Age Medical
05.2016 - 01.2024
Receptionist/Administrative Assistant
Skinetics
05.2016 - 07.2017
Cashier
Chik Mobile
01.2015 - 07.2016
Richard C. Spoto High School