Hi, I’m
Jahnia Evans
Riverdale,GA
Summary
Hardworking and passionate job seeker with strong organizational skills searching to maintain full-time entry-level Patient Transporter position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals. Also, organized and dependable candidate willing to take on added responsibilities to meet team goals; successful at managing multiple priorities with a positive attitude.
Overview
2
years of professional experience
1
Certification
Work History
CEC Entertainment
Showroom Hostess
08.2018 - 11.2018
Job overview
- Checked in guest and verified details of events
- Supervised children and adhered to all facility and government regulation
- Retrieved and served food and beverages
- Set up and cleaned multiple party rooms
- Greeted incoming customers and provided directions to different store locations.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Kept entryways clean, neat and free of hazards such as excess water.
- Backed up cashiers during busy periods and breaks.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Bojangles Restaurants, Inc
Cashier
06.2018 - 07.2018
Job overview
- Recorded customers’ orders at drive-thru/counter
- Processed cash/credit card transactions, ensured proper amounts and receipt was tendered
- Monitored orders and ensured they were served expeditiously
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Victory Beauty Supply
Beauty Advisor
06.2019 - 08.2019
Job overview
- Welcome customers upon arrival
- Suggest products that meet clients’ needs
- Ensure proper presentation of products on shelf
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
TSYS
Customer Service Representative
10.2019 - 07.2020
Job overview
- Resolve customer complaints via phone
- Use telephones to reach out to customer and verify account information
- Greet customers warmly and ascertain problems or reasons for calling
- Cancel or upgrade accounts
- Assist placement of orders, refunds, or exchanges
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
Madrag And 10 Spot
Fashion Advisor
09.2021 - 01.2022
Job overview
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Researched current fashion trends and competitor activity.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Prepared for photo shoots by collecting props and steaming and iron cloth items.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
Walmart
Overnight Stocker
01.2022 - 04.2022
Job overview
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked aisles for spills to complete quick clean-up.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
Concentrix
Chat Support Representative
01.2022 - 05.2022
Job overview
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Provided online demonstrations to educate customers on product features and online help resources.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Developed exemplary writing skills through continued correspondence with upwards of [Number] customers per day.
MAERSK
Quality Manager
10.2022 - Current
Job overview
- Improved quality processes for increased efficiency and effectiveness.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Rejected defective products and approved correct products.
Education
Kendrick High School
High School Diploma
05.2019
University Overview
- Honor Roll for all 4 years
- Extracurricular Activities: Band
- Extracurricular Activities: Chorus
- HOSA Member
- FBLA Member
- Spanish Member
- Academic Decathlon Member
- Relevant Coursework: Anatomy & Physiology
- Relevant Coursework: First Aid & CPR
- Relevant Coursework: Nutrition & Health Science
Rivertown School of Beauty, Barber, Skin Care, And NailsColumbus, GA
No Degree from Master Cosmetologist
11.2021
University Overview
- Ranked in Top 10% of class
- Awarded Best Creative Stylist
Skills
- Microsoft Office
- Inspection Processes
- Quality Processes
- Inspection Readiness
- Process Documentation
- Budget Preparation
- Data Tabulation
- Inventory Audits
- Goal Attainment
- Sampling Techniques
- Data Collection Processes
- Medical Recordkeeping
- Electronic Recordkeeping
- Active Listening
- Caregiver Relations
- Status Updates
- Needs Determination
- Emotional and Social Support
- Strength Improvements
- Fluid Measurement
- Company Guidelines
- Observation Documentation
- Output Monitoring and Reporting
- Needs Assessment
- Registration and Scheduling
- Atrial Fibrillation
- Patient Greeting
- Chart Pulling
- Calm and Professional Under Pressure
- Gathering Information From Patients
- Building Customer Trust and Loyalty
- Communicating to Patients and Families
- Interpreting Physician Orders
- Bookkeeping Support
- Issue and Complaint Resolution
- Operational Requirements
- Quality Standards and Protocols
- Courteous with Strong Service Mindset
- Repair and Maintenance Documentation
- Equipment Disinfection and Sterilization
- Linens Management
- Patient Transport
- Social Perceptiveness
- Safety Protocols
- Medical Equipment Transport
- Customer Satisfaction
- Supporting Daily Living Needs
- Equipment Cleaning and Inspection
- Proper Equipment Transportation
- Project Requirements
- Linen Changing
- Personal Hygiene Assistance
- Injury Prevention and Treatment
- Complex Problem-Solving
- Patient Identification
- Emergency Situations
- Reading Comprehension
- General Housekeeping
- Direct Supervision
Accomplishments
- Achieved BLS Certification through effectively attending courses.
Certification
- Basic Life Support Training - 2022 (renewed)
Languages
English
Native or Bilingual
Timeline
Quality Manager
MAERSK
10.2022 - Current
Overnight Stocker
Walmart
01.2022 - 04.2022
Chat Support Representative
Concentrix
01.2022 - 05.2022
Fashion Advisor
Madrag And 10 Spot
09.2021 - 01.2022
Customer Service Representative
TSYS
10.2019 - 07.2020
Beauty Advisor
Victory Beauty Supply
06.2019 - 08.2019
Showroom Hostess
CEC Entertainment
08.2018 - 11.2018
Cashier
Bojangles Restaurants, Inc
06.2018 - 07.2018
Kendrick High School
High School Diploma
Rivertown School of Beauty, Barber, Skin Care, And Nails
No Degree from Master Cosmetologist
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