Jahniece Thomas
Flushing,NY
Summary
Experienced security guard with a comprehensive background in maintaining safety and security across various environments. Skilled in surveillance and incident reporting. Consistently enhances customer service and operational efficiency as a customer service representative and cashier. Emphasis on dependability and attention to detail has earned a reputation for fostering collaborative work environments and implementing process improvements. Eager to leverage skills in a challenging new role. Highly organized and detail-oriented patient services representative with extensive experience in administrative and clerical duties. Previous role as a retail sales person responsible for selling products and meeting customers' needs while obtaining orders from existing or potential sales outlets. Experienced in venipuncture techniques and patient interaction in clinical settings. Meticulous attention to detail and thorough understanding of safety protocols ensure accurate specimen collection while maintaining patient comfort and fostering a calm environment during procedures. Healthcare professional prepared for a role in phlebotomy with a strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Excellent teamwork skills and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security guard
Global security
JFK airport
08.2022 - 11.2024
- Patrolling and monitoring activities on the company's premises regularly to discourage criminals and ensure the environment is safe and secure
- Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
- Controlling the entrance and departure of employees, visitors and vehicles according to protocols
- Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
- Providing detailed reports on daily activities and any incidents that may have occurred to management
- Testing security systems and, if needed, operating X-ray machines and metal detectors
- Using provided communication devices such as two-way radios in a clear and concise manner
Patient Care Representative
Radnet
Brooklyn
12.2021 - 06.2022
- Greet and register patients in a friendly and service-oriented manner
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation
- Collect and log all co-pays and fees
- Answer/transfer incoming phone calls
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed
- Coordinate with the back-office staff for timely and effective care of patients
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers
- Demonstrates respect for patient boundaries and cultural sensitivities during all interactions
- Ensuring smooth scheduling and efficient communication between patients and medical staff
- Managed patient records meticulously, maintaining accuracy and confidentiality while streamlining administrative processes
- Provided empathetic assistance to patients, addressing concerns and facilitating a positive healthcare experience
Cashier
Ssp America
JFK airport
11.2020 - 03.2021
- Worked seamlessly with team members to maintain a clean, organized workspace
- Assisted in training new cashiers, fostering a supportive work environment
- Maintained meticulous cash drawer accuracy, minimizing discrepancies
- Adhered to company policies and food safety standards with precision
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Contributed to a positive dining experience for patrons
- Streamlined cash handling processes, enhancing accuracy and efficiency
- Implemented cross-training initiatives, boosting team versatility and operational flexibility
Packer
Amazon warehouse
Baltimore
01.2019 - 05.2020
- Packed orders with precision, meeting daily targets and ensuring high accuracy in a fast-paced setting
- Conducted quality checks to ensure correct packaging and labeling, enhancing customer satisfaction
- Collaborated with teams to improve packing processes, resulting in faster workflow and reduced errors
- Proposed and implemented packaging optimization techniques, leading to a notable reduction in material waste and increased sustainability in shipping practices
- Streamlined packing processes, enhancing efficiency and minimizing errors
- Implemented sustainable packaging solutions, reducing material waste significantly
- Consistently exceeded daily packing targets while maintaining high accuracy
- Introduced innovative methods that boosted overall warehouse productivity
Customer service representative
Cigna
Remote
01.2018 - 07.2018
- Resolved customer inquiries efficiently, enhancing satisfaction and retention
- Managed high call volumes, maintaining service quality and reducing wait times
- Utilized CRM tools to track and analyze customer feedback for service improvements
- Help customers pick the right insurance that will fit them
- Resolved customer inquiries and concerns, ensuring satisfaction and loyalty
- Collaborated with team to streamline processes, reducing response times
retail sales associate
burlington
Queens
10.2016 - 11.2017
- Assisted customers with product selections, enhancing satisfaction and boosting sales figures
- Managed inventory efficiently, ensuring optimal stock levels and reducing shortages
- Collaborated with team to improve store layout, resulting in improved customer navigation
- Resolved customer inquiries promptly, increasing repeat business and client retention
- Processed transactions accurately, maintaining a high level of customer trust and loyalty
- Fostered a team-oriented environment, supporting colleagues during peak hours
- Participated in cross-departmental initiatives to enhance store operations
- Maintained meticulous product knowledge, staying updated on promotions and new arrivals
- Ensured accurate cash handling and precise inventory counts
- Greeting and assisting customers, maintaining a neat, organized, and clean sales floor, and supporting the management team with day-to-day store operations
- Assisting customers in locating merchandise when needed
- Assisting in floor moves, merchandising, display maintenance, and housekeeping
- Assisting in ringing up sales at registers and/or bagging merchandise
- Performing other tasks as assigned by manager from time-to-time
- Committed to treating colleagues and customers with respect
Education
High school diploma -
Queens academy high school
Queens03.2015
Skills
- Dependable Observed
- Project Management
- Critical Thinking
- Team Leadership
- Data Analysis
- Time Management
- Problem Solving
- Customer Service
- Customer Retention
- Multi-tasking
- Sales Techniques
- Customer Engagement
- Patient Coordination
- Administrative Support
- Healthcare Administration
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Blood collection techniques
- Medical records management
- Certified EKG technician
Certification
Phlebotomy technician
EKG technician
Timeline
Security guard
Global security
08.2022 - 11.2024
Patient Care Representative
Radnet
12.2021 - 06.2022
Cashier
Ssp America
11.2020 - 03.2021
Packer
Amazon warehouse
01.2019 - 05.2020
Customer service representative
Cigna
01.2018 - 07.2018
retail sales associate
burlington
10.2016 - 11.2017
High school diploma -
Queens academy high school